Mytalisha Bailey
Kansas City,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Tier 2 Technical Support Specialist
Intuit-Lacerte Tax Software
10.2019 - 05.2022
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Contributed to product development efforts by reporting bugs and providing suggestions for enhancements based on customer feedback.
- Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.
Customer Service Representative
Home Depot
11.2016 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist
H&R Block
12.2017 - 04.2018
- Increased front desk efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Associate of Science - Physical Therapy Assistance
Kansas City Kansas Community College
Kansas City, KS2025
No Degree - Nursing Assistant
Donnelly College
Kansas City, KS10.2014
Skills
- Customer Support
- Software Installation
- Remote Technical Support
- Scheduling
- Data Entry
- Call Management
Timeline
Tier 2 Technical Support Specialist
Intuit-Lacerte Tax Software
10.2019 - 05.2022
Receptionist
H&R Block
12.2017 - 04.2018
Customer Service Representative
Home Depot
11.2016 - 09.2019
Associate of Science - Physical Therapy Assistance
Kansas City Kansas Community College
No Degree - Nursing Assistant
Donnelly College
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