Mytesha Thomas
Dover,DE
Summary
Dynamic and dependable professional with a proven track record at Bayhealth Hospital. Excels in customer service and teamwork, demonstrating strong problem-solving abilities. Recognized for maintaining high satisfaction ratings and attention to detail while efficiently managing tasks in fast-paced environments. Adaptable and committed to creating positive experiences for clients and colleagues alike.
Overview
15
15
years of professional experience
Work History
Procedural Supply Chain
Bayhealth Hospital, Kent Campus
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Walgreens
07.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Environmental Services Housekeeper
Bayhealth Hospital, Kent Campus
06.2019 - 03.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Online Personal Shopper
Walmart
05.2018 - 06.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Banquet Server
Dover Downs Hotel & Casino
08.2016 - 05.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
Housekeeper
Dover Air Force Base
12.2010 - 12.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Caesar Rodney High School
Camden, DE06-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Attention to detail
- Flexible and adaptable
- Excellent communication
Timeline
Procedural Supply Chain
Bayhealth Hospital, Kent Campus
03.2024 - Current
Cashier
Walgreens
07.2023 - 03.2024
Environmental Services Housekeeper
Bayhealth Hospital, Kent Campus
06.2019 - 03.2024
Online Personal Shopper
Walmart
05.2018 - 06.2019
Banquet Server
Dover Downs Hotel & Casino
08.2016 - 05.2018
Housekeeper
Dover Air Force Base
12.2010 - 12.2015
Caesar Rodney High School
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