MYTHILI PURUSHOTHAM
Eagan,MN
Summary
Result oriented professional with over 10+ years of work experience as Business Consultant (Analyst); Management Consultant, Solution Architect, Business Process Consulting & Transition, Product Management, Digital Transformation projects and Service Delivery across Western Europe, North America, APAC & India.
Accomplished at delivering operational excellence and customer loyalty through outstanding Customer Relationship Management, Implementation of industry best practices and driving continuous improvements by providing support to large-scale onshore Business and IT Transformation.
As a Project Manager & Scrum master implemented Best Practices also facilitates communication and information exchange between external groups and the project team. also monitor project progress, provide timely feedback, and drive a culture of agility and learning.
Expertise in preparing Business Requirements Documents, process flows, use cases, activity diagrams and sequence diagrams. Coordinate with Delivery team to meet the Business Requirements and Services availability and complete the sprints. Hold responsible for Issues / Risks and ensure drive to closure else mitigate Action Plan and adopt Agile way of executing the enhancements. Responsible for communication with various stakeholders at different levels / groups and seek proper approvals before each phase sign off. Lead team members, including ensuring in-time quality deliverables and providing guidance during cross conflict management like Internal / Vendor management. As a QA Involved in creating Test Plans, Test Cases, Test Scenarios and Test Strategies. Performed Unit Testing, Integration Testing, User Acceptance Testing and Requirements Testing. Used Automation and manual testing techniques and application of Quality Processes to ensure Quality control over deliverables. Planning, tracking and change management. Ensuring conformance to SLA, budget and timelines. Experience Implementation of IT service management process aligned to ITIL framework. Change Management, Oversaw all Change and Release Management. Monitored and tracked enhancements and verified defect-free change implementation. Communication Excellence: Consistently provided process details and improvement suggestions to Portfolio Manager. Monitored and reported on team performance metrics. Conducted weekly Service Delivery Meetings with the global teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst/Scrum Master
Tata Consultancy Services
Bangalore, Karnataka
10.2014 - 08.2017
- Engage with Business Partners, Stakeholders and SME’s for Requirements Elicitation and Gap Analysis for Travel cards, gift Cards and prepaid cards for Documenting Requirements and Use Case Specification Document in AMEX SDLC 2.0 format.
- Worked closely with various teams like Savings account, checking account, Know your Customer (KYC), Anti Money Laundering (AML), ATM, Cash management, Fees and Internet Banking.
- Responsible to create boards in DevOps tools to track sprint activities, ensuring all Sprints are successful right from PBI grooming till Sprint Reviews.
- Use Agile Methodology processes to promote sustainable development by stakeholder, business owners to manage, sprint backlog, task boards and provide delivery of products.
- Lead Scrum teams consisting of 10 members from design phase to deployment phase until the completion of Planned Release.
- Actively track the progress of the Sprint daily in DevOps and take proactive measures were required to help the team achieve the Sprint goals.
- Successfully transform the team’s Waterfall Execution mindset to Agile delivery by developing effective training materials and conduct session for their understanding of Agile delivery.
- Facilitated scrum to scrum calls to build synergies & bridge communication among various technology teams.
- Implemented agile mindset by creating burndown chart for team velocity analysis for continues service improvement.
- Tracking Change Requests, Impact Requests, Risks and Issues.
- Conducted the Requirements Risk Assessment (RRA) sessions, Requirements prioritization and updated the RRA document.
- Involved in Forecasting, Budgeting, Cost management, Resource Management.
- Generating and Maintaining Project Plan using Microsoft Project Plan (MPP).
- Publishing the WSR (Weekly Status Report) and presenting MSR (Monthly Status Report) to all stakeholders.
- Owned and managed Web Portal development services to launch American Express’s application online to market and sell its products to online customers.
Business Analyst/ Project Lead
Standard Life Assurance Ltd.
Edinburgh, UK
05.2013 - 09.2014
- Engage with Business Partners, Stakeholders and SME’s for Requirements Elicitation and Gap Analysis for enhancement of their Customer portal website.
- Use Agile Methodology processes to promote sustainable development by stakeholder, business owners to manage, sprint backlog, task boards and provide delivery of products.
- Leveraged JIRA tool for project management activities.
- Conducting requirements and design review sessions between client and delivery teams and documenting the Gaps analysis.
- Created Data flow Diagram, Flowchart, Sequence Diagrams and related scenarios.
- Had Checkpoint reviews for each phase.
- Involved in daily and weekly offshore calls, End To End team meetings, Project phase wise workshops and capturing the minutes.
- Updated the Traceability matrix, Test Conditions and Test Cases & Conducted the Requirements Risk Assessment (RRA) sessions.
- Analyzing the requirements and developing test scenarios for Certification of Membership (COM), GSE (General Service Enquiry) and Fund switch/Auto Switch letter.
- Working with mainframes system to update the member plans, schema with address, warnings, date, extracting information from generation files and other information.
Business Analyst
ABN AMRO BANK.
Bangalore, Karnataka
05.2012 - 04.2013
- As a Business Analyst, responsibilities included analysing the requirements for enhancements and development of Business Objects reports.
- Use Agile Methodology processes to promote sustainable development by stakeholder, business owners to manage, sprint backlog, task boards and provide delivery of products.
- Conducting requirements and design review sessions between client and delivery teams and documenting the GAPS if any.
- Involved in Functional Analysis for Risk management application website & Universe Development using Business Objects XI.
- Discussions with Data Architect and the Client about the requirements and analysing it & Documenting and understanding Business Requirements post discussing the same with clients and data architect.
- Based on the Data Model and requirement, creating the Universe using Business Objects Tool.
- Created the reports using Business Objects & Tuning the Universe for better performance of reports.
- Involved in implementation of Business Objects Reports on web & using Web Intelligence.
- Coordinating with Client business teams and Vendor hosting the application for development of these products or enhancements to existing products.
Education
Bachelor of Engineering - Computer Science and Engineering
Dayananda Sagar College of Engineering (Visveswaraya Technological University)
Skills
- Oracle 8i
- Oracle 9i
- Net
- J2EE
- Websphere
- IVR
- IBM AIX
- Java
- SQL
- Windows XP
- Windows 2000
- Windows 2007
- Linux
- UNIX
- SAP Business Objects 65
- SAP Business Objects XIR2
- Quick Test Pro
- HP Quality Centre
- Brio 6
- HP-UNIX
- Microsoft suite
- FTP client
- Maestro
- TOAD
- SQL Developer
- Citrix
- SQL DB Access
- WinRunner
- Test Director
- LPAS insurance management tool
- JIRA
- Rally
- Service now
- Business Process Management
- Technology Delivery
- Agile Scrum Master
- System Engineer
- Project Management
- Agile methodologies
- Business Analysis
- Software Development
- IT Service management
- Management Skills
- Presentation Skills
- Product Backlog Grooming
- Data Migration Tools
- Data Loader
- Business Modeling Tools
- MS Visio
- MS Project
- Development Methodologies
- Agile-Scrum
- Waterfall
- Other Tools
- MS Word
- MS Excel
- MS PowerPoint
- SAP Workflow
Certification
- Certified Scrum Master
- BA Practitioner
Timeline
Business Analyst/Scrum Master
Tata Consultancy Services
10.2014 - 08.2017
Business Analyst/ Project Lead
Standard Life Assurance Ltd.
05.2013 - 09.2014
Business Analyst
ABN AMRO BANK.
05.2012 - 04.2013
Bachelor of Engineering - Computer Science and Engineering
Dayananda Sagar College of Engineering (Visveswaraya Technological University)