Detail-oriented professional with strong quality control and team training skills. Proven ability to enhance process improvements and customer satisfaction in the tourism industry.
Overview
11
11
years of professional experience
Work History
Quality Control Team Leader
DigiPrint Global Inc
Sugar Land, Texas
09.2024 - 08.2026
Led quality inspections for all printed materials to ensure compliance with standards.
Trained team members on quality control procedures and best practices.
Collaborated with production teams to resolve quality issues promptly.
Tour Operator
Hong Ngoc Ha Travel
Ho Chi Minh, Viet Nam
04.2022 - 04.2023
Planned and organized tailored travel itineraries, accommodating diverse client needs and preferences.
Directed sales of FIFA World Cup 2022 hospitality products, addressing client inquiries and facilitating the sales process from initial contact through purchase, resulting in increased client engagement.
Monitored weather conditions in destinations, adjusting itineraries to ensure seamless travel experiences.
Attended industry conferences and tradeshows to stay abreast of trends in the tourism industry.
Products & Purchasing Specialist
Vietravel
Ho Chi Minh, Viet Nam
01.2018 - 03.2022
Being responsible for drafting ideas to finalizing
tour description, review and recommendation on
the company’s website, brochure, and quarterly
magazines
Being in charge of developing new packaged tour itineraries and updating potential tourist
destinations within assigned markets
Periodically inspecting existing & new tourist
destination’s quality
Supervised and trained new department members and trainees to ensure smooth integration and knowledge transfer.
Negotiated contracts with vendors to secure favorable terms and pricing agreements.
Waitress
Pullman Saigon Centre
Ho Chi Minh, Viet Nam
11.2015 - 02.2017
Prepared and served coffee drinks for customers.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Restocked supplies and tracked ingredient use for inventory control.
Greeted customers and helped create welcoming guest experiences.
Performed opening and closing duties including restocking supplies.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.