Summary
Overview
Work History
Education
Skills
Timeline
Generic

My Thy Quan

Richmond,TX

Summary

Detail-oriented professional with strong quality control and team training skills. Proven ability to enhance process improvements and customer satisfaction in the tourism industry.

Overview

11
11
years of professional experience

Work History

Quality Control Team Leader

DigiPrint Global Inc
Sugar Land, Texas
09.2024 - 08.2026
  • Led quality inspections for all printed materials to ensure compliance with standards.
  • Trained team members on quality control procedures and best practices.
  • Collaborated with production teams to resolve quality issues promptly.

Tour Operator

Hong Ngoc Ha Travel
Ho Chi Minh, Viet Nam
04.2022 - 04.2023
  • Planned and organized tailored travel itineraries, accommodating diverse client needs and preferences.
  • Directed sales of FIFA World Cup 2022 hospitality products, addressing client inquiries and facilitating the sales process from initial contact through purchase, resulting in increased client engagement.
  • Monitored weather conditions in destinations, adjusting itineraries to ensure seamless travel experiences.
  • Resolved customer complaints promptly, enhancing overall satisfaction levels.
  • Attended industry conferences and tradeshows to stay abreast of trends in the tourism industry.

Products & Purchasing Specialist

Vietravel
Ho Chi Minh, Viet Nam
01.2018 - 03.2022
  • Being responsible for drafting ideas to finalizing
    tour description, review and recommendation on
    the company’s website, brochure, and quarterly
    magazines
  • Being in charge of developing new packaged tour itineraries and updating potential tourist
    destinations within assigned markets
  • Periodically inspecting existing & new tourist
    destination’s quality
  • Supervised and trained new department members and trainees to ensure smooth integration and knowledge transfer.
  • Negotiated contracts with vendors to secure favorable terms and pricing agreements.

Waitress

Pullman Saigon Centre
Ho Chi Minh, Viet Nam
11.2015 - 02.2017
  • Prepared and served coffee drinks for customers.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Restocked supplies and tracked ingredient use for inventory control.
  • Greeted customers and helped create welcoming guest experiences.
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Education

Bachelor - Hotel Management

Hoa Sen University
Ho Chi Minh City - Viet Nam
12-2016

Skills

  • Quality assurance inspections
  • Process improvement
  • Team training
  • Attention to detail
  • Problem solving
  • Client relationship management
  • Computer skills
  • Time management
  • Travel itinerary design

Timeline

Quality Control Team Leader

DigiPrint Global Inc
09.2024 - 08.2026

Tour Operator

Hong Ngoc Ha Travel
04.2022 - 04.2023

Products & Purchasing Specialist

Vietravel
01.2018 - 03.2022

Waitress

Pullman Saigon Centre
11.2015 - 02.2017

Bachelor - Hotel Management

Hoa Sen University
My Thy Quan