Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tricia Cullison

Chestertown,Maryland

Summary

Medical receptionist with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Reliable professional offering a keen understanding of data confidentiality and HIPAA regulations. Determined Payment Poster with over thirty years of experience in batch total processing and incomplete payment identification. Accomplished in reducing errors through the implementation of internal controls. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Accounts Payable and Receivable Clerk

LaMotte Company
09.2016 - Current
  • Composed effective accounting reports summarizing accounts payable data.
  • Created daily and weekly cash reports for accounting management.
  • Coded and entered at least thirty invoices each day into in-house accounting software.
  • Examined, categorized and sorted incoming documents.
  • Tracked incoming and outgoing files and materials.
  • Responded to internal and external requests for information.
  • Entered numerical data into databases in timely and accurate manner.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Communicated with suppliers to reconcile invoice payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
  • Processed all incoming and outgoing invoices and payments.
  • Provided key clerical and administrative support to senior accounting staff.
  • Entered figures using 10-key calculator to compute data quickly.
  • Evaluated employee expense reports and verified accuracy.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Responded to inquiries from callers seeking information.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Maintained accurate and complete records to document transactions and support decision-making.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
  • Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
  • Prepared vendor invoices and processed incoming payments.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Handled day-to-day accounting processes to drive financial accuracy.

Office Assistant

Anne Arundel Medical Group
10.2013 - 09.2015
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation, and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions, and consent forms as necessary.
  • Processed accounts receivable and accounts payable.
  • Received and routed medical records.
  • Received and processed medical records requests.
  • Input data into computer programs and filing systems.
  • Sorted materials and filed according to guidelines.
  • Processed patient admission and discharge documentation.
  • Adhered to all facility, company, and legal guidelines.
  • Responded to materials requests and retrieved necessary information.
  • Obtained patient releases for dissemination of information.
  • Prepared mailings of information and documentation.
  • Interacted and communicated easily with department personnel and the public.
  • Performed the same duties as listed above.
  • Assessed about thirty calls and inquiries to prioritize services based on medical emergencies.

Medical Receptionist

John Arrabal, MD
08.2006 - 08.2013
  • Scheduled about thirty appointments, registered patients daily, and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation, and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions, and consent forms as necessary.
  • Developed and produced all office flyer notifications for important policy changes, office news, and events.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Interviewed thirty patients to obtain medical information, weight and height measurements, and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Received and routed medical records.
  • Received and processed medical records requests.
  • Prepared mailings of information and documentation.
  • Received patient payments.
  • Handled medication refills
  • Completed promptly prior authorizations
  • Collected balances and posted payments
  • Scheduled a required test with a specialist
  • Handled all requests for referrals
  • Checked patient data, including insurance, demographics, and health history, to keep information current.
  • Answered phone calls and messages for one physician's primary medical facility, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
1989

Skills

  • Medical terminology expert
  • Billing and collection procedures expert
  • Records management professional
  • Knowledgeable in Epic, Greenway, Athena, and Advanced MD
  • Familiar with commercial and private insurance carriers
  • Customer relations
  • Insurance and collections procedures
  • Understands insurance benefits
  • Composed and professional demeanor
  • Excellent problem solver
  • Close attention to detail
  • Adept multitask
  • Excellent verbal communication
  • Complaint Resolution
  • Recordkeeping Strengths
  • Multi-Line Phone Talent
  • Customer Needs
  • Researching Issues
  • Providing Guidance
  • Positive Attitude
  • Payment Posting
  • Detail-Oriented
  • Medical Terminology
  • Ability To Learn
  • Excellent Time Management Skills
  • Collect Payments
  • Insurance Claims
  • Payment Collection
  • Schedule Appointments
  • Multitasking Abilities
  • Insurance Verification
  • Insurance Eligibility
  • Primary Care
  • Schedule Patients
  • Exceptional Customer Service
  • Medical Documentation
  • Highly Professional
  • Payment Entry Completion
  • HIPAA Regulation Observance
  • High-Volume Transaction Posting
  • Customer Support
  • Inbound And Outbound Calls
  • Oral And Written Communication
  • Excellent Problem-Solving Skills
  • Payment processing

References

References:

1. Retha Arrabal
410-708-2172

2. Amy Stokes

410-708-8624

3. Ida Dilks

410-708-1506

Timeline

Accounts Payable and Receivable Clerk

LaMotte Company
09.2016 - Current

Office Assistant

Anne Arundel Medical Group
10.2013 - 09.2015

Medical Receptionist

John Arrabal, MD
08.2006 - 08.2013

High School Diploma -

Glen Burnie High School

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