Myuana Derrico
Atlanta,GA
Summary
Forward-thinking professional and top-rated manager with more than 10 years leading dynamic sales teams in fast-paced markets. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Astute trainer with focus on improving service, sales, efficiency and performance. Dedicated and focused manager with years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project and budgeted goals.
Overview
11
11
years of professional experience
Work History
General Manager
America’s Best Contacts & Eyeglasses
07.2022 - Current
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Established and managed yearly budgets of up to $1.3 million.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Created marketing plans that increased revenue by 11% within 6 months of being hired.
Assistant Eyeglass Manager
America’s Best Contacts & Eyeglasses
04.2022 - 07.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Third Key Manager| Optician
Visionworks
05.2021 - 02.2022
- Interpreting prescriptions written by optometrists and ophthalmologists
- Assisting doctors in patient prep, verifying prescriptions, checking visual acuity and running additional tests as needed
- Pulling insurance benefits, explain insurance benefits and file claims to third party payer.
- Inspected and verified all merchandise prior to accepting shipment from vendors.
- Performed opening and closing duties including cash handling, setting alarms.
- Monitored store performance metrics such as sales goals and shrinkage targets.
- Assisted Store Manager in training team members on product knowledge and merchandising techniques.
- Provided feedback on employee performance reviews as requested by the Store Manager.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Eyewear Specialist
Visionworks
02.2021 - 05.2021
- Provided customer service and assisted customers with selecting eyewear that best fit their face shapes, lifestyle, and budget.
- Performed administrative tasks such as keeping records of sales transactions, entering data into the computer system and maintaining inventory levels.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Bank Teller
Wells Fargo
01.2019 - 07.2020
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Built and maintained client relationships through quality, personalized interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Manager of Operations
Six Flags Over Georgia
03.2017 - 01.2019
- Conducted employee training classes of 90+ new hires
- One on one coaching and evaluations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Hired and onboarded team members to meet immediate and expected demand.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
Assistant Store Manager
Payless Shoe source
05.2013 - 12.2018
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
OPTICIANRY DEGREE -
GEORGIA PIEDMONT TECHNICAL COLLEGE
02.2024
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA12-2018
Skills
- P&L Management
- Customer Relationship Management
- Project Management
- Expense Control
- Schedule Management
- Workflow Planning
- Customer Retention
- Staff Supervision
- Sales
- Problem Resolution
- Team Training and Development
- Troubleshooting Expertise
- Training and Coaching
- Budget Development
- Leadership and Team Building
- Sales Planning and Implementation
- Financial Document Control
- Profit Generation
- Budget Analysis
- Proficient in Excel, Powerpoint, Microsoft
- Departmental Operations Management
References
References available upon request.
Timeline
General Manager
America’s Best Contacts & Eyeglasses
07.2022 - Current
Assistant Eyeglass Manager
America’s Best Contacts & Eyeglasses
04.2022 - 07.2022
Third Key Manager| Optician
Visionworks
05.2021 - 02.2022
Eyewear Specialist
Visionworks
02.2021 - 05.2021
Bank Teller
Wells Fargo
01.2019 - 07.2020
Manager of Operations
Six Flags Over Georgia
03.2017 - 01.2019
Assistant Store Manager
Payless Shoe source
05.2013 - 12.2018
OPTICIANRY DEGREE -
GEORGIA PIEDMONT TECHNICAL COLLEGE
Bachelor of Science - Biology
University of West Georgia
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