Myung Jin Lee
Summary
With 3 years of experience as a Bank Teller and over 4 years as a Senior Financial Services Representative, I’ve built strong skills in customer service, financial transactions, and problem resolution. I’m known for building lasting relationships with clients, handling complex financial needs, and ensuring accuracy in all tasks. Now, I'm ready to take on new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Financial Services Representative
Hanmi Bank
12.2020 - Current
- Responsible for providing the bank's customers with personalized banking and new accounts services.
- Interviewing customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.
- Ensuring compliance with established Bank policies and procedures.
- Delivering an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
- Built strong relationships with clients through consistent, reliable service and a positive, helpful attitude.
- Helping new team members adjust to their roles by offering training and day-to-day guidance, contributing to a smooth and collaborative work environment.
- Monitored customer accounts to detect and prevent fraudulent activity.
Bank Teller, Customer Service Representative
Shinhan Bank
09.2017 - 12.2020
- Handled customer deposits and withdrawals.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Assisted customers with banking needs and inquiries.
- Processed and reviewed the daily report (NSF, overdraft, non-posted transactions, stop payment, and mobile deposit).
Education
Bachelor of Arts - English Literature
Sahmyook University
Seoul, South Korea09-2003
Skills
- Exceptional customer service
- Adaptability
- Strategic Thinking
- Team leadership & collaboration
- Sales strategy
- Financial services
Certification
Notary Public at Orange County: 12/2022-12/2026
Timeline
Senior Financial Services Representative
Hanmi Bank
12.2020 - Current
Bank Teller, Customer Service Representative
Shinhan Bank
09.2017 - 12.2020
Bachelor of Arts - English Literature
Sahmyook University
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