MYUNIQUE JOHNSON
Spring,TX
Summary
Experienced professional with strong communication skills seeking a remote work opportunity. Detail-oriented individual with a proven track record of meeting deadlines in a virtual setting. Motivated self-starter with a background in remote work environments looking for new challenge. Highly organized and tech-savvy candidate interested in a Work From Home position.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Opticall, Inc
03.2024 - 11.2024
- Managed patient intake, scheduling, and appointment reminders at a busy medical clinic
- Collaborated with healthcare providers and insurance companies to ensure optimal patient care
- Maintained detailed and accurate medical records in compliance with regulations and best practices
- Managed a high volume of incoming calls and inquiries, resolving issues and concerns in a timely manner
- Participated in continuous training and professional development to stay current on healthcare trends and best practices
- Provided emotional support and education to patients and their families during challenging medical situations
- Coordinated care plans, medications, and follow-up appointments for a diverse caseload
- Managed transportation logistics for patients as a Ride Share Coordinator for 1 year
- Utilized communication skills to liaise between patients and transportation providers in a previous role as a Patient Service Specialist
- Assisted patients in navigating transportation options and scheduling rides for medical appointments during a 1-year position as a Patient Navigator
- Facilitated group activities and therapy sessions for clients recovering from substance abuse
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Logistics Coordinator
VXI, INC
03.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated and scheduled transportation services for patients, ensuring timely and efficient travel arrangements.
Customer Service Representative
Center for Disease Control
02.2021 - 06.2021
- Informed the public on testing sites and updated information on COVID
Rehabilitation RA
Santa Maria Hostel
04.2020 - 02.2021
US Census Taker
US Census
01.2020 - 03.2020
- Conducted door-to-door surveys to collect demographic data for research project
Education
Diploma -
High School for Law Enforcement and Criminal Justice
Houston, TX05.1996
Skills
- Communication skills
- Compassion
- Problem-solving
- Time management
- Self-Motivation
- Collaboration
- Adaptability
- Feedback Reception
- Discipline
- Tech Savvy
Timeline
Patient Care Coordinator
Opticall, Inc
03.2024 - 11.2024
Patient Logistics Coordinator
VXI, INC
03.2021 - 03.2022
Customer Service Representative
Center for Disease Control
02.2021 - 06.2021
Rehabilitation RA
Santa Maria Hostel
04.2020 - 02.2021
US Census Taker
US Census
01.2020 - 03.2020
Diploma -
High School for Law Enforcement and Criminal Justice
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