Myya Mead
Wyoming,MI
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Thornapple River Orthopedics
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies (HIPAA) and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in taking copays, scheduled and coordinated appointments.
- Validated insurance coverage and processes insurance authorizations.
- Assembles information concerning patient’s clinical background and referral needs.
- Entered and tracked all referral requests in the EMR or other information systems are required
- Responded and documented requested from providers and patients in a timely manner
SALES ASSOCIATE lead
EVEREVE
10.2019 - 01.2023
- Anticipates customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction and relationship building
- Experience leveraging promotions and reward programs to boost sales and build rapport with customers
- Knowledge and experience setting and meeting daily and monthly sales goals
- Proficiently handle POS system transactions, including cash, credit, exchanges, and refunds; resulting in seamless and accurate cash flow
- Responsible for making weekly bank deposits and daily balancing of cash drawers
- Maintain a clean, organized inventory and curated displays of rotating seasonal clothes and accessories
- Actively listens to customer needs, guiding them through the process of successfully finding their ideal style and sizes
- Answer inbound calls from customers regarding product, rewards programs, returns and general inquiries
- Mentor and train new stylists
Nanny
Self-employed
12.2018 - 11.2021
- Cared for and anticipated needs of children, ranging from newborn to toddler ages
- Kept a daily schedule which ensured organization and stability
- Organized and created educational games and activities, read storybooks, and promoted physical activity through walks and outings
- Weekly meetings with parents to review progress of children and collaborate on upcoming schedules
- Light housekeeping and preparing of daily meals
ADMINISTRATIVE ASSISTANT
AVALON BUILDING CONCEPTS
06.2016 - 08.2019
- Accurate and timely records maintenance and filing
- Responsible for managing incoming and outgoing mail
- Greeted customers and provide them with necessary resources
- Assisted in organizing and planning office events and activities
Education
GRAND RAPIDS COMMUNITY COLLEGE
GRAND RAPIDS, MI12.2019
High school or equivalent -
South Christian High School
Grand Rapids, MI05.2018
Skills
- Problem solving and resolution
- Customer Service Excellence
- Written communication
- Effective Verbal Communication
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
Timeline
Administrative Assistant
Thornapple River Orthopedics
05.2023 - Current
SALES ASSOCIATE lead
EVEREVE
10.2019 - 01.2023
Nanny
Self-employed
12.2018 - 11.2021
ADMINISTRATIVE ASSISTANT
AVALON BUILDING CONCEPTS
06.2016 - 08.2019
GRAND RAPIDS COMMUNITY COLLEGE
High school or equivalent -
South Christian High School
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