Daphnee McDonald
CUSTOMER SERVICE REPRESENTATIVE
Buford,GA
Summary
Customer-focused service professional with 20 years of experience resolving complex account and service issues while fostering positive customer relationships. Adept at coordinating service operations, enhancing client satisfaction, and driving team success through effective communication and leadership. Known for exceptional listening, critical thinking, and problem-solving skills that ensure efficient workflows and outstanding customer experiences.
Overview
2026
2026
years of professional experience
Work History
Senior Project Specialist
The Home Depot
11.2014 - Current
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Reduced shipping errors with diligent quality control checks of outgoing orders.
- Developed comprehensive project documentation, facilitating knowledge sharing and continuity.
- Conducted risk assessments to identify potential project obstacles and implement mitigation strategies.
- Developed and maintained quality assurance documentation for internal audits.
- Monitored project progress closely, identifying deviations from plans early on and taking corrective action as necessary.
- Reduced project turnaround time by effectively prioritizing tasks and setting realistic deadlines.
- Developed project plans and schedules, resulting in timely completion of exterior projects.
Ordering Coordinator
The Home Depot
- Managed order lifecycle from incoming request submitted by field coordinators through submission to vendor for completion.
- Ensured project deposits and payments are appropriately applied to orders received.
- Coordinated process to resolve client order issues with vendors. Handle escalations as needed.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Reduced errors in customer orders by meticulously reviewing and verifying order details before submission.
Senior Service Coordinator
The Home Depot Corporate
- Liaison between field teams\managers and manufacturers to ensure project order completions.
- Boosted team morale by 93% promoting a positive work environment and recognizing individual achievements regularly.
- Maintained appointment calendars and managed scheduling.
- Coordinated service requests, ensuring timely and efficient resolution for customer inquiries.
- Reduced response times for urgent requests by establishing an effective escalation protocol within the team.
Head Cashier
The Home Depot
- Trained new staff on register operations and customer service best practices.
- Handled all escalated customer service issues and resolved promptly.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Increased sales of promotional items by informing customers about current offers.
- Conducted regular audits of cash drawers, identifying and addressing variances effectively.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.1995
Accomplishments
- Generated over $1M in sales revenue, earning top company honors for outstanding performance.
- Developed and authored the creative script for a new pilot program, contributing to successful project launch and engagement.
- Supervised and motivated a team of 10+ employees, ensuring productivity, quality service, and adherence to company standards.
- Recognized as “Associate of the Month” for three consecutive years (2018, 2019, and 2020) for exceptional dedication, teamwork, and customer satisfaction results.
Timeline
Senior Project Specialist
The Home Depot
11.2014 - Current
High School Diploma -
Newburgh Free Academy
Ordering Coordinator
The Home Depot
Senior Service Coordinator
The Home Depot Corporate
Head Cashier
The Home Depot