Olivia Ball
Phoenix
Summary
Customer Advocate with 10+ years of caregiving and client-relations experience supporting transportation and residential care programs. Proficient in scheduling and dispatch, trip administration, medication administration, vitals and basic lab procedures, and crisis deescalation; CPR/First Aid/AED certified. Strengths include resolving provider and facility issues, mentoring peers on complex case handling, and maintaining accurate documentation to preserve client access and program integrity; seeking to apply operational and patient-care skills to improve customer outcomes and team performance.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Seasonal Warehouse Associate
Amazon warehouse
Mesa
11.2025 - 02.2026
- Loaded and unloaded shipments using pallet jacks and hand trucks safely.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Followed safety protocols to maintain a clean and organized work environment.
- Used scanning devices to track product movement within the warehouse system.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Customer Advocate
Modivcare Solution formally known as LogistiCare
Phoenix
10.2018 - 11.2025
- Schedule, route, and dispatch trips to all manner of providers
- Help coordinate mass transportation when needed.
- Administer trips for volunteer/independent drivers and mileage reimbursement program
- Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs.
- Work with transportation providers and health care facilities to resolve problems
- Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand.
- Manage with transportation providers.
- Ensure accurate trip data input.
- Mentored peers on complex case handling and escalation protocols, strengthening team responsiveness and preserving client access during peaks.
- Investigated recurring dispatch exceptions to redesign booking checkpoints, producing noticeable reductions in scheduling conflicts and follow-ups.
- Offered around the clock service to residents.
- Planned, organized, and lead group activities.
- Assisting residents with active daily living skills and goals
- Administer routine medication as directed.
- Help prepare Meals.
- Inspect home for any safety issues and correct as needed.
- Establish rapport and sense of trust with residents.
- Complete Documentation for residents.
- Help maintain house upkeep such as, cleaning and other housekeeping duties.
- Assists residents in outside traveling such as medical appointments.
- Coached residents through skill-building sessions, improving independence in daily routines and reinforcing confidence.
House Manager
MMP Group
Mesa
04.2016 - 10.2018
- Managed daily household operations and maintained a structured environment.
- Coordinated schedules and activities for household members and staff.
- Oversaw maintenance and repairs, ensuring a safe living space.
- Developed budgets for household expenses and managed financial records.
- Supervised staff, providing training and guidance to enhance performance.
- Planned and organized events, ensuring smooth execution of activities.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Caregiver
Hacienda healthcare
Phoenix
11.2015 - 04.2016
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for all residents in the facility.
- Administered prescribed medications and ensured compliance with care plans.
- Supported patients in social and recreational activities to enhance well-being.
- Documented patient progress and provided updates during team meetings regularly.
- Trained new staff on caregiving protocols and best practices effectively.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Assistant teacher
Tutor time
Phoenix
08.2015 - 12.2015
- Observe and monitor children's play activities ages 1 and 2-year old's
- Keep records on individual children, including daily observations, and information about activities, meals served
- Instruct children in health and personal habits such as eating, resting, and toilet habit
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Organize and participate in recreational activities, such as games
- Assist in preparing food and children and serve meals and refreshments to children and regulate rest periods
- Performed various clerical duties
- Performed general childcare duties
- Designed activity plans that promoted early cognitive and social milestones, enabling measurable engagement and smoother transitions during group routines.
Education
Medical Assistant Diploma -
Lamson College
Tempe, ArizonaSkills
- Electrocardiogram's
- Phlebotomy
- Medication Administration
- Vital Signs and Triage
- Laboratory Procedures
- CPI
- Window Data Entry
- Multi-line Phone Coordination
- Article 9 Certified
- Appointment Scheduling
- Microsoft Office Suite
- Type 60 Words per minute
- 10Key Proficiency
- Customer Service Skills
- Team Leadership
- Problem Solving
- Empathy
- Conflict Resolution
- Loading and unloading
- Inventory management
- Order fulfillment
- Safety protocol adherence
- Scanning technology
- Customer service
- Time management
- Budget management
- Labeling and boxing
- Data entry
Timeline
Seasonal Warehouse Associate
Amazon warehouse
11.2025 - 02.2026
Customer Advocate
Modivcare Solution formally known as LogistiCare
10.2018 - 11.2025
House Manager
MMP Group
04.2016 - 10.2018
Caregiver
Hacienda healthcare
11.2015 - 04.2016
Assistant teacher
Tutor time
08.2015 - 12.2015
Medical Assistant Diploma -
Lamson College