Open To Work
Tonia Royal
Dallas,TX
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
20
20
years of professional experience
Work History
Safety Rules SOP's Compliance Manager
Royal Driver Services
Dallas, Texas
12.2023 - Current
- Conducted regular audits to identify compliance risks and improve processes.
- Trained staff on compliance protocols and regulatory requirements.
- Reviewed contracts to ensure legal compliance and mitigate risks.
- Monitored changes in legislation impacting driver services and operations.
- Maintained detailed records of all compliance related activities.
- Investigated complaints from customers regarding violations of company policy or applicable law and regulation.
Suspense Medicaid Eligibility Clerk
Department of Social Services- Human and Health Services
Hawthorne, Nevada
03.2006 - 03.2007
- Processed eligibility applications for various social services programs.
- Reviewed documentation to verify client information and program compliance.
- Assisted clients in understanding program requirements and available resources.
- Maintained accurate records in the department's case management system.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Government And Legal Studies
Texas Woman's University
Denton, TXAssociate of Arts -
West Los Angeles College
Culver City, CASkills
- Compliance audit
- Client relationship management
- Risk assessment
- Attention to detail
- Regulatory analysis
- Effective communication
Accomplishments
Honors Society 2015
Affiliations
Love My Local Church
- Love Baking Cakes and Peach Cobbler
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$30/hr - $1000/hrTimeline
Safety Rules SOP's Compliance Manager
Royal Driver Services
12.2023 - Current
Suspense Medicaid Eligibility Clerk
Department of Social Services- Human and Health Services
03.2006 - 03.2007
Bachelor of Science - Government And Legal Studies
Texas Woman's University
Associate of Arts -
West Los Angeles College