Brandi Mack
Kansas City,MO
Summary
Highly organized and dependable candidate consistently demonstrating ability to effectively manage multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to ensure team success and meet collective goals. Strong work ethic and commitment to excellence, striving to contribute skills and dedication to any organization.
Overview
22
22
years of professional experience
Work History
Tele Interviewer/Internal Reviewer
Quest Diagnostics/Exam One
08.2016 - Current
- Contact insurance applicants via telephone by placing outbound calls, and receiving inbound calls, Leaves messages for return calls or completes interviews with insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
- Use the C4 Call Management System and Avaya Phone System/5 and 9 phone system, by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.
- Reviews and edits information collected during the interview for quality assurance purposes.
- Updates and maintains accurate records of candidate evaluations and interview outcomes in applicant tracking system.
- Reviews and audits the accuracy of answer provided on life insurance applications.
Remittance Processor
Commerce Bank
08.2003 - Current
- Meet department production & quality goals.
- Workgroup item processing that includes batch log on, batch re-association and the ability to process multiple accounts with different processing instructions.
- Data Entry item processing that includes capturing from scanned image, in multiple applications, or physical work, manual keying, and field validation with the ability to process multiple accounts with different processing instructions.
- Process PHI and PCI in compliance with HIPAA and all other applicable policies and regulations.
- Crosstrain and deliver results in other areas of the department as needed.
- Perform other duties as assigned.
- Knowledge, Skills & Abilities Required
- Ability to understand customer instructions and follow department guidelines.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
- Manual dexterity and eye-hand coordination.
- Repetitive hand movement.
Education
Associate of Arts -
Donnelly College
Kansas City, KS05.1996
Skills
- Customer support expertise
- Detail-oriented data input
- Client communication skills
- Versatile approach to challenges
- Data gathering
- Data quality assessment
- Consistently meeting deadlines
- Conducting client interviews
- Effective teamwork
Knowledge Skills Abilities
- Ability to understand customer instructions and follow department guidelines.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook.
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
- Manual dexterity and eye-hand coordination.
- Repetitive hand movement.
Timeline
Tele Interviewer/Internal Reviewer
Quest Diagnostics/Exam One
08.2016 - Current
Remittance Processor
Commerce Bank
08.2003 - Current
Associate of Arts -
Donnelly College
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