Experienced technologist with over 10 years of expertise in IT operations, business support, sales operations, and customer service. Skilled in delivering client-centric solutions, managing automation tools, conducting user acceptance testing (UAT), and creating actionable insights from data analysis. Proven ability to streamline operations, enhance process efficiency, and collaborate across diverse teams.
Hi, I’m
Mohammed Zeeshan
Saddle Brook,USA
Summary
Overview
10
years of professional experience
2
Certifications
Work History
Willis Towers Watson
Business Support Assistant
09.2024 - Current
Job overview
- Provided customer service while training new team members monthly
- Created and maintained a comprehensive customer database
- Resolved customer inquiries and ensured prompt issue resolution
Accenture
Sales Operations Analyst
09.2023 - 09.2024
Job overview
- Supported client teams and leadership in navigating internal sales processes and tools
- Managed opportunity pipelines, facilitated new business meetings, and conducted sales reporting and analysis
- Delivered insights to improve efficiency and collaborated with Sales Excellence leadership on strategic initiatives
Accenture
Information Technology Operations Analyst
02.2020 - 08.2023
Job overview
- Oversaw SynOps Hub Command Center operations and client onboarding
- Managed RPA tool performance and provided automated testing support
- Generated reports to analyze bot performance and drive automation improvements
- Delivered live demonstrations of automation tools to global clients
- Managed critical incidents and coached new team members
Accenture
Customer Service Analyst (Subject Matter Expert)
12.2018 - 01.2020
Job overview
- Acted as a Subject Matter Expert, mentoring new joiners and addressing complex customer concerns
- Conducted root cause analyses and implemented process improvement strategies
- Received recognition for expertise in PEGA system and quality improvement initiatives
Accenture
Customer Service Associate
08.2014 - 11.2018
Job overview
- Resolved customer queries, documented incident reports, and ensured SLA adherence
- Achieved communication excellence and was recognized for training performance
Education
Don Bosco Institute of Technology
Bachelor of Engineering
08.2014
University Overview
Skills
- Salesforce
- ServiceNow
- SQL
- Robotic Process Automation
- Data Analysis
- User Acceptance Testing
- Application Support
- Presentation Skills
- People Management
- Customer Service
- Stakeholder Collaboration
- Team Leadership
- Problem Solving
Certification
- Project Management Professional (PMP), PMI, 2021
- IBM Data Science Specialization, Coursera, 2021
Personal Information
Personal Information
Residency: Permanent Resident (USA)Timeline
Business Support Assistant
Willis Towers Watson
09.2024 - Current
Sales Operations Analyst
Accenture
09.2023 - 09.2024
Information Technology Operations Analyst
Accenture
02.2020 - 08.2023
Customer Service Analyst (Subject Matter Expert)
Accenture
12.2018 - 01.2020
Customer Service Associate
Accenture
08.2014 - 11.2018
Don Bosco Institute of Technology
Bachelor of Engineering
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