Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
StoreManager
LaTasha S Villeda

LaTasha S Villeda

Crew Member
Henderson,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy, eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Crew Member

Trader Joe’s
Henderson, NV
10.2018 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Stocked shelves to organize aisles in assigned department.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Trained new team members on procedures, customer service, and sales techniques.

Shift Supervisor

Starbucks
Alexandria, VA
08.2015 - 08.2019
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Conducted performance reviews and provided staff with feedback and guidance.

Lead Firefighter

O.W.L
Woodbridge , VA
04.2012 - 12.2017
  • Frequently lifted up to 75-165 pounds to extinguish fires and treat injured persons.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Controlled hazardous materials and waste incidents to avoid fires and injuries.
  • Developed and implemented fire safety plans to increase preparedness and rapid response.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Diagnosed and located hazardous materials and other sources of fires.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Assisted with regular maintenance of firefighting equipment.
  • Completed training to stay in peak physical fitness and handle challenging tasks.

Office Manager

Holistic Vita
Arima , T&T
05.2000 - 03.2005
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews, recommending additional training or advancements.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Reported to senior management on organizational performance and progress toward goals.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Launched quality assurance practices for each phase of development

Education

Bachelor - Emergency And Disaster Management

American Military University
WV
03.2010 - 05.2015

Skills

    Telephone etiquette

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Accomplishments

  • Supervised team of 12 staff members.

Affiliations

  • Toastmasters

Certification

EVOC - Emergency Vehicle Operators Course

Interests

Cooking, reading, writing, languages, video games, podcasts, dancing, music, movies, game nights, and spending time with family

Timeline

Crew Member

Trader Joe’s
10.2018 - Current

Shift Supervisor

Starbucks
08.2015 - 08.2019

Pro board Certified FF I

06-2012

Pro Board Certified FF II

06-2012

CFR - Certified First Responder

05-2012

Lead Firefighter

O.W.L
04.2012 - 12.2017

EVOC - Emergency Vehicle Operators Course

03-2012

Bachelor - Emergency And Disaster Management

American Military University
03.2010 - 05.2015

Office Manager

Holistic Vita
05.2000 - 03.2005

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