Cooking, reading, writing, languages, video games, podcasts, dancing, music, movies, game nights, and spending time with family
LaTasha S Villeda
Crew Member
Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy, eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Crew Member
Trader Joe’s
Henderson, NV
10.2018 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Supervisor
Starbucks
Alexandria, VA
08.2015 - 08.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
Lead Firefighter
O.W.L
Woodbridge , VA
04.2012 - 12.2017
- Frequently lifted up to 75-165 pounds to extinguish fires and treat injured persons.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Diagnosed and located hazardous materials and other sources of fires.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Assisted with regular maintenance of firefighting equipment.
- Completed training to stay in peak physical fitness and handle challenging tasks.
Office Manager
Holistic Vita
Arima , T&T
05.2000 - 03.2005
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Controlled finances to lower costs and keep business operating within budget.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
Education
Bachelor - Emergency And Disaster Management
American Military University
WV 03.2010 - 05.2015
Skills
Telephone etiquette
Sales expertise
Customer engagement
Interactive communication skills
Stocking and replenishing
Point-of-sale transactions
Cash Handling
Verbal and written communication
Performance improvement
Inventory organization
Food preparation and safety
Menu memorization
Beverage preparation
Hospitality service expertise
Ordering procedures
Equipment monitoring
Recipes and menu planning
Food arrangement
Cleaning and organization
POS system use
Accomplishments
- Supervised team of 12 staff members.
Affiliations
- Toastmasters
Certification
EVOC - Emergency Vehicle Operators Course
Interests
Timeline
Crew Member
Trader Joe’s
10.2018 - Current
Shift Supervisor
Starbucks
08.2015 - 08.2019
Pro board Certified FF I
06-2012
Pro Board Certified FF II
06-2012
CFR - Certified First Responder
05-2012
Lead Firefighter
O.W.L
04.2012 - 12.2017
EVOC - Emergency Vehicle Operators Course
03-2012
Bachelor - Emergency And Disaster Management
American Military University
03.2010 - 05.2015
Office Manager
Holistic Vita
05.2000 - 03.2005