Summary
Overview
Work History
Education
Skills
Timeline
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LaJacqua Black

Hopkins,MN

Summary

Compassionate and adaptable Travel CNA with Legacy Home Care, skilled in patient care and vital signs monitoring. Proven ability to build strong patient relationships and respond effectively in emergencies, enhancing overall patient experience. Recognized for maintaining professionalism under pressure and delivering empathetic support during critical transitions.

Professional healthcare worker with extensive experience in providing compassionate patient care and support. Expert in patient mobility, personal care tasks, and monitoring vital signs. Strong focus on team collaboration and delivering optimal patient outcomes. Reliable and adaptable to changing needs, ensuring high standards and results in all situations.

Knowledgeable with solid background in providing compassionate care to diverse range of patients. Known for reliable and efficient patient support, contributing to enhanced patient comfort and recovery. Demonstrated proficiency in patient mobility assistance and vital signs monitoring, ensuring quality care and safety.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Knowledgeable [Desired Position] with solid background in providing compassionate care to diverse range of patients. Known for reliable and efficient patient support, contributing to enhanced patient comfort and recovery. Demonstrated proficiency in patient mobility assistance and vital signs monitoring, ensuring quality care and safety.

Overview

21
21
years of professional experience

Work History

Travel CNA

Legacy Home Care
11.2023 - Current
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Responded quickly and calmly in emergency situations.
  • Enhanced patient experience by providing compassionate and attentive care during travel assignments.

Customer Service Representative

SLIVERLINE WONDOW CMPANY
06.2004 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

Kelly Services
06.2005 - 06.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

THORNRIDGE HIGHSCHOOL
1500 COTTAGE GROVE LASING ILLNOIS
06-1996

Skills

  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Compassionate care
  • Reliable team player
  • Basic life support
  • Patient-focused care
  • Compassionate
  • Dressing assistance
  • Patient lifting
  • Supporting personal needs
  • Compassionate caregiver
  • Adaptable
  • Bedside manner
  • Patient relationship building
  • Electronic charting
  • End-of-life care
  • Documenting behaviors
  • Feeding assistance
  • Responding to emergencies
  • Maintaining privacy
  • Light housekeeping
  • Meal planning
  • Trustworthy companion

Timeline

Travel CNA

Legacy Home Care
11.2023 - Current

Customer Service Representative

Kelly Services
06.2005 - 06.2006

Customer Service Representative

SLIVERLINE WONDOW CMPANY
06.2004 - 12.2023

High School Diploma -

THORNRIDGE HIGHSCHOOL
LaJacqua Black