Noelle Casaus
Lancaster,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CMA/ Clinical Pharmacist Assistant
High Desert Medical Group
Lancaster, CA
07.2022 - Current
- Supported Office Managers with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
Extern
Av Pulmonary Associates
Lancaster, CA
03.2022 - 04.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
Sales Specialist
Lowes Home Improvment
Lancaster, CA
12.2017 - 12.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Lead Customer Service Specialist
PetSmart
Lancaster, CA
05.2013 - 12.2017
- Addressed various internal and external customer questions and concerns regarding shipments, billing status, carriers and services.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certified Medical Assistant - Medical Assisting
University of Antelope Valley
Lancaster, CA04.2021
Skills
- Customer Service
- MS Office
- Billing and Coding
- Recordkeeping and Confidentiality
- Multi-Line Phone Systems
- Appointment Scheduling
- Front Office Support
- Medical Terminology
- BLS Certified
- EMR Systems
- POS System Operations
- Sales Contracts
- Chronic Disease Management
Certification
- CMA - Certified Medical Assistant
- BLS Certified, American Heart Association - 2022
References
References available upon request.
Timeline
CMA/ Clinical Pharmacist Assistant
High Desert Medical Group
07.2022 - Current
Extern
Av Pulmonary Associates
03.2022 - 04.2022
Sales Specialist
Lowes Home Improvment
12.2017 - 12.2021
Lead Customer Service Specialist
PetSmart
05.2013 - 12.2017
Certified Medical Assistant - Medical Assisting
University of Antelope Valley
- CMA - Certified Medical Assistant
- BLS Certified, American Heart Association - 2022
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