Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Mendes

Bronx,NY

Summary

To obtain a challenging and responsible position where my strong dedication and high degree of enthusiasm can fully be utilized. Outstanding students seek opportunities to gain valuable skills through a part-time job or internship while building on my present achievements. PROFILE: Personable, detail-oriented college sophomore outstanding leadership capabilities developed through experience as a teachers assistant. Strong interpersonal skills and a great understanding of general employment skills and the importance of working as part of a team, learning from others and developing as a professional. Developed time management skills while working part time at SNIPES, maintaining a successful lash business and being a full time college student.

Overview

3
3
years of professional experience

Work History

The Dermatology Specialist

Medical Assitant
04.2023 - 03.2024
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected, arranged, and input information into database system. As well as working with multi EMR systems.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Paid attention to detail while completing assignments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Receptionist

Queens Medical Office P.C
01.2022 - 01.2023
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Protected patients by observing strict HIPAA guidelines.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Compiled physical and digital documents, charts and reports.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Gathered, transcribed and typed medical information into charts.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.

Medical Assistant

Ritecare Medical Office
05.2021 - 03.2022
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Organized charts, documents and supplies to maintain team productivity.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Sales Associate

Snipes
07.2021 - 01.2022
  • Assessed customer needs to provide assistance and information on product features.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Increased purchase amounts by cross-selling with similar products.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Collected payments and provided accurate change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

John Jay Community College
New York, NY

High School Diploma -

The Renaissance Charter HS for Innovation
New York, NY
06.2021

Skills

  • Working Knowledge of Google Applications

  • Strong Interpersonal and Verbal Skills

  • Conversational Spanish

  • Attentive, Self-motivated, Excellent Problem-Solving Skills

  • Ability to Work Under Pressure

  • Time management

  • Front Desk Operations

  • HIPAA Guidelines

  • Referral Verification

  • Problem-Solving

  • Detail-Oriented

  • Preparing Treatment Rooms

  • Time Management

  • Critical Thinking

  • Medical Charting

  • Appointment Scheduling

  • Customer Service

  • Flexible Schedule

Timeline

The Dermatology Specialist

Medical Assitant
04.2023 - 03.2024

Medical Receptionist

Queens Medical Office P.C
01.2022 - 01.2023

Sales Associate

Snipes
07.2021 - 01.2022

Medical Assistant

Ritecare Medical Office
05.2021 - 03.2022

John Jay Community College

High School Diploma -

The Renaissance Charter HS for Innovation

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Nevaeh Mendes