Nadine Child
Brentwood,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Manager
Mother Nature Solor
02.2023 - Current
- Strong attention to detail and advanced computer skills
- Computer programs Outlook, Access, Adobe, Excel, social media, Yelp business, Microsoft office
- Apple and PC programs
- Process county and city government permits
- Proposals processes with the understanding of Utility tariffs, kW analysis, and statistical graphs
- Process business licensing
- Focused under difficult conditions, and time restraint when NEM 2 was ending
- Strong team Manager skills and services
- Excellent written and verbal communication skills
- General office support principles include general ledger reconciliation, payroll, invoice, data entry, emails, copying, scanning, and drafting letters, and budget analysis reports.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Office Administrative 1&2
AUSD
10.2022 - 06.2023
- Coordinate and attend a variety of meetings and training as assigned; compile, prepare, and distribute agenda items, presentations, and other required information and materials for meetings and other events; take, transcribe, and distribute minutes; coordinate and attend hearings as required
- Perform a variety of clerical accounting duties as required; calculate, prepare, and revise accounting and budgetary data; balance, reconcile, and maintain assigned accounts; monitor and update accounts and budgets with income and expenditures; collect, process, and account for incoming monies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Government Adjudicator Benefit Analysis
Employment Development Department
07.2020 - 07.2022
- Multifunctional center, determinations, investigation of claims, appeals, adjustments, overpayments, payment authorizations, clerical and claim filing. reviewed claimants’ disability collections to verify they were not double dipping.
- The lead decision-maker before the judge
- Conducted research by investigating the employer's and employee's (claimant) statements and reports.
- Extensive analysis daily and prepared written reports, the decision maker based on compelling and legal facts
- Written reports were reviewed by judges if the claimants wish to appeal my decision.
- Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.
- Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
- Completed in-depth evaluations based on detailed data provided employer and claimant individuals.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Articulated opinions and binding decisions through public presentations and written documentation.
- Collected public input on proposed changes and gave appropriate weight to provided opinions.
Administrative Reprehensive Tier II
Employment Development Department
07.2020 - 01.2021
- Tier II Help Desk Support is the second line of defense and is composed of more experienced IT support representatives
- Troubleshooting and required escalated support from other departments within the department. claim filling, adjustments, payments, clerical, and customer service.
- Strong attention to detail and advanced computer skills
- Computer programs Outlook, Access, Adobe, Excel, Microsoft office, and wage tools.
- PC programs
- High level of ethics, security, and confidentiality
- Focused under difficult conditions, time restraint, and multitask.
Business Account Manager
CFCS Funeral & Cemetery Services
01.2018 - 12.2019
- Team leader, event planner
- sales, account management, expense reports, general ledger, excel, word, office, html, java, Microsoft teams, power point
- Formal contract writing, negotiations, arithmetic, emotional support to families of the deceased
- Effective communicator and active listener
- Followed laws and policy procedures
- Maintained professional relationships with clients and analytical skills to quickly assess a bereaved family’s needs and provide appropriate assistance
- Face-to-face conversations with the bereaved to explore clients’ needs
- Processed death registration certificates and meeting other state-specific burial regulations, draft obituaries, sales in caskets selection, urns, headstones, mausoleums and set burial dates
- Scheduled the final funeral service, including allocating time for speeches.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Implemented systems and procedures to increase sales.
- Facilitated business by implementing practical networking techniques.
Customer Service
Hertz
10.2014 - 12.2018
- Hertz car rental customer service
- Provided Gold Rewards to customers
- Managed the rentals and returns processes, in compliance with Hertz’s policies and procedures
- Personally welcomed customers with a pleasant greeting and always answered all questions in a friendly manner
- Cash, credit card, checks handling
- Often rewarded for having top surveys for best customer service.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
Sales Associate
Chico Women
06.2012 - 08.2014
- Sales associate, supporting management in promoting customer and product focused sales culture
- Cashier, inventory, inventory care, cash handling, Followed company store values, guidelines, and principles.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Real Estate Agent
Coldwell Banker
09.2003 - 09.2013
- Independent commercial real estate agent
- Marketing, sales, administration, business analysis, customer service, negotiation, contracts, leasing contracts, networking, cold calling
- Sales and leasing of land, commercial buildings, and private properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show tenants and buyers prospective homes.
Sales Associate
Bloomingdales
01.2010 - 06.2012
- Sales associate, supporting management in promoting customer and product focused sales culture
- Cashier, inventory, inventory care, cash handling, Followed company store values, guidelines, and principles.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Marketing Manufacture Manager
Digit Care Corporation
01.2007 - 12.2009
- Marketing and manager of the promotion of medical equipment for the medical acute care industry
- Duties included negotiations, contracts, with state and out state and with Canada and Mexico
- Processed government bids and government contracts
- Researched data trends, training for end users, and distributors
- Primary point of contact for client accounts
- Accomplished multiple tasks within established timeframes.
- Generated new business for distributors and maintained accounts
- Participated in New Mexico EMS advisory lobbyist to pass and amend a state bill to support the medical industry from taxing spirits to be a part of the state budget
- Computer and software skills, Excel, financial report, projections, ACT programs, trade-shows, conventions, presentations, accounting, analog development of Digit-care electronic catalog.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Journalist
Collezioni Penguin publ.
08.1994 - 09.2000
- Published work in Spanish, Italian, and English
- Published “Street and Sport World of Fashion” and traveled through Europe (Paris France, Milan Italy, Barcelona Spain, Madrid Spain, Berlin Germany, Porto Portugal), Africa, and USA covering fashion shows of famous designers
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Maintained up-to-date knowledge of current events and industry trends.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Interviewed fashion designers, photographers, models, restaurants, events and best travel designations
- Collezioni is a known and prestigious internal fashion magazine that dominates the fashion industry and is very known around the world in the fashion industry.
- Researched and gathered information to develop accurate and credible stories.
Education
MBA - Business Administration And Management
University of Phoenix
04.2021
Bachelor of Science - Business Administration And Human Resource
University of Phoenix
07.2019
Associate of Applied Science - Mathematics And Computer Science
Los Medanos College
08.2015
Skills
- Management
- Budgeting
- Analysis
- Excel
- Access
- SQL
- Outlook
- MS Office
- Bilingual
- Strategic Planning
- Workforce Management
- Business Development
- Staff Development
Personal Information
Title: Business Manager/ Bilingual in Spanish/MBA Degree
Languages
Spanish
Professional Working
Timeline
Manager
Mother Nature Solor
02.2023 - Current
Office Administrative 1&2
AUSD
10.2022 - 06.2023
Government Adjudicator Benefit Analysis
Employment Development Department
07.2020 - 07.2022
Administrative Reprehensive Tier II
Employment Development Department
07.2020 - 01.2021
Business Account Manager
CFCS Funeral & Cemetery Services
01.2018 - 12.2019
Customer Service
Hertz
10.2014 - 12.2018
Sales Associate
Chico Women
06.2012 - 08.2014
Sales Associate
Bloomingdales
01.2010 - 06.2012
Marketing Manufacture Manager
Digit Care Corporation
01.2007 - 12.2009
Real Estate Agent
Coldwell Banker
09.2003 - 09.2013
Journalist
Collezioni Penguin publ.
08.1994 - 09.2000
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Administration And Human Resource
University of Phoenix
Associate of Applied Science - Mathematics And Computer Science
Los Medanos College
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