N-E-V-A Moore
Atlanta,GA
Summary
Highly motivated, and concise EMR Consultant/Implementation support specialist. Skilled in customer service and aiding healthcare staff navigate new electronic medical record systems. Trained in EPIC as well as several other EMR software systems, with "Remote" and "In Field" Tech experience. Excellent ability of providing detailed, goal oriented, guidance and knowledge of informatics to help insure a smooth transition of EMR implementation for all physicians, nurses, and management.
Overview
4
4
years of professional experience
Work History
TDR
Emory Healthcare
Atlanta, GA
05.2022 - 10.2022
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Resolved diverse range of technical issues across multiple systems and applications for Emory's Medical Staff.
- Collaborated with supervisors to escalate and address the customer's inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted the customers staff in identifying issues and explained solutions to restore service and functionality.
Epic Go Live Support (Remote)
WellForce Hospital
03.2022 - 04.2022
- Answering the Epic staff support line
- Providing daily support to Epic end-users through troubleshooting
- Opening and monitoring service now tickets.
Clindoc Ambulatory Support (Remote)
Trinity Health
10.2021 - 11.2021
- Broke down and evaluated end-user problems
- Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.
- Collaborate with Physicians, Physician assistants nurse practitioners, and other care givers to create, update, addend and complete patient encounters
Abstraction (Remote)
Trinity Health
07.2021 - 10.2021
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers .
- Maintained historical reference by abstracting and clinical data such as diseases, operations, procedures and therapies
- Maintained accuracy, completeness and security for medical records and health information.
Epic Go Live Support (Remote)
Mt. Sinai Medical Center
05.2021 - 06.2021
- Remote Help Desk answering questions from end-users (all Clinicians)
- Remote access
- Assisted the nurses with clinical documentation and workflow troubleshooting
- Assisted clinicians with daily documentation and escalated critical issues to command center
Epic Go-Live Support (Remote)
Orlando Health
01.2021 - 03.2021
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Devised solutions to operations issues related to Epic working closely via phone
- Create incident ticket using with full required details, escalate when necessary and being on top of every activity that ensure smooth transitioning into the new system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Abstraction (Remote)
Orlando Health
11.2020 - 01.2021
- Operated computer-based systems to retrieve and store information and records.
- Gathered patient information by collecting demographic information from variety of sources
- Abstracting specific medical information from and old database (Athena into(Epic) such as Labs, Medical Problems, Social, History
- Maintained accuracy, completeness and security for medical records and health information.
Abstraction (Remote)
Cleveland Clinic
07.2020 - 10.2020
- Worked with multiple data sources to extract information and pulled into various reports.
- Maintained highest standards through quality assurance process to identify and correct mistakes and inconsistencies in abstracted data.
- Input data into computer programs and filing systems.
Replenishment Associate
Michael's
Hiram, GA
10.2019 - 02.2020
- My role as a seasonal replenishment associate at Michael's craft store consisted of the following
- Loading and unloading merchandise
- Setting the floor for sales presentation
- Aiding customers and staff with locations of merchandise
Crew Member
Wendy's
Marietta, GA
07.2018 - 10.2019
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Home Schooled From 2015- 2017
Georgia Cyber Academy
VirtualBachelor of Science - Pre DVM
Kennesaw State University
05.2024
Dual Enrollment - High School/ College Credits Acquired 2018-2020
Chattahoochee Technical College
Marietta, GA05.2020
High School Diploma -
Mceachern High School
Powder Springs, GA05.2020
Skills
- Data Entry
- Go-Live Support
- TDR
- Epic Help Desk
- Clinical Abstraction
- Ambulatory
- Inpatient
- Epic
- Athena
- MediTech
- Cerner
- Greenway
- ServiceNow
- Detail Oriented
- Excellent Time management
- Conflict Resolution/Problem Solving Skills
- Workflow Optimalist
Additional Information
References
Kevin Jackson -(404) 655-3982
Alicia Trippe - (470) 774-3425
Precious Buxton - (470) 350-0373
Amanda Bailey - (404) 973-5920
Timeline
TDR
Emory Healthcare
05.2022 - 10.2022
Epic Go Live Support (Remote)
WellForce Hospital
03.2022 - 04.2022
Clindoc Ambulatory Support (Remote)
Trinity Health
10.2021 - 11.2021
Abstraction (Remote)
Trinity Health
07.2021 - 10.2021
Epic Go Live Support (Remote)
Mt. Sinai Medical Center
05.2021 - 06.2021
Epic Go-Live Support (Remote)
Orlando Health
01.2021 - 03.2021
Abstraction (Remote)
Orlando Health
11.2020 - 01.2021
Abstraction (Remote)
Cleveland Clinic
07.2020 - 10.2020
Replenishment Associate
Michael's
10.2019 - 02.2020
Crew Member
Wendy's
07.2018 - 10.2019
Home Schooled From 2015- 2017
Georgia Cyber Academy
Bachelor of Science - Pre DVM
Kennesaw State University
Dual Enrollment - High School/ College Credits Acquired 2018-2020
Chattahoochee Technical College
High School Diploma -
Mceachern High School