N Shinwari
Federal Way,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Client Support Manager
Star Protection Agency LLC
02.2023 - 08.2023
- Must be physically on site for all hours scheduled or directed
- Act as interim Account Manager during Manager vacations, leaves of absence, or emergency situations
- Inherit all duties, expectations, and tasks of the Manager during coverage
- Provide Client support during Manager absences by responding to any concerns
- Attending client meetings and ensuring any client requests are provided to the site officers
- Manage officers by ensuring all Star and Site Policies are adhered to confirm shifts are covered and that officers arrive in a timely and professional manner
- Provide any disciplinary or congratulatory meetings and counseling
- Assist Managers at other sites by providing coverage when able, assist in disciplinary meetings
- Schedule site and manager training preceding any expected time off requests
- Interact with a variety of persons including the client, visitors, public safety officials, employees, civilians, along with other Star Protection employees
- Assist in management of special events and transitions of new sites
- Enforcing client and company policies and procedures
- Preparing all required written reports
- Perform other related duties and responsibilities as assigned or required.
Project Coordinator
Angelique International Limited (World Bank Project)
07.2017 - 01.2019
- Monitoring the daily progress of projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Providing detailed updates to project managers or other stakeholders.
- Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits.
- Organizing reports, invoices, contracts, and other financial files for easy access.
- Planning meetings and organizing project logistics.
- Performing billing and bookkeeping tasks.
- Ordering necessary office supplies.
- Copy, scan, and store documents.
- Check for accuracy and edit files, like contracts.
- Review and update technical documents.
- Distribute project-related copies to internal teams.
- File documents in physical and digital records.
- Create templates for future use.
- Retrieve files as requested by employees and clients.
- Maintain confidentiality around sensitive information and terms of agreement.
Project Officer
Asian Development Bank (Asphalt Road Project 003)
10.2015 - 06.2017
- Reporting on the project's progress, budget and resources.
- Overseeing projects and helping to mitigate issues and challenges.
- Scheduling tasks and managing resources.
- Organizing meetings and setting agendas.
- Managing relationships with internal and external stakeholders.
- Updating and maintaining project records and documentation.
- Distributing project documentation.
- Responding to enquiries from stakeholders.
- Ensuring office supplies are maintained, including checking inventory and working with vendors to always ensure adequate levels of necessary supplies
- Occasionally traveling off-site to deliver reports or files to other departments.
- Ensuring the confidentiality and security of files and filing systems.
- Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current on necessary company news and information.
- Operating copy equipment, fax machines, printers, or other equipment necessary.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Monitored deadlines and milestones to keep team on track with project schedule.
Project Officer
Faizi Masroor Construction Company
12.2009 - 08.2015
- Responsible for supporting partners to manage all aspects of project cycle including planning, implementation, monitoring and evaluation.
- Ensure that the quality of the projects is maintained through an effective monitoring system and that accurate data and information on best practices is documented.
- Ensure project narrative reports are prepared and submitted on time using donor reporting requirements.
- Track/monitor day-to-day progress against project milestones and activities.
- Work with engineering team to identify needs for technical support and capacity building and help facilitate the provision of these needs.
- Monitor project expenditures and ensure budget is strictly adhered to, financial procedures are observed, and all supporting documents are provided.
- Organizing and managing schedules and calendars for staff, managers, and senior-level officers
- Receiving and processing communication channels, including email, phone, and physical mail
- Working with the accounting department to help make payments, process incoming invoices, and verify receipts
- Creating reports and memos for managers and senior-level officers as needed.
- Offer assistance in organizing events, including ordering materials and requisitioning meetings.
- Attend meetings and record notes and messages for managers and senior level officers.
Education
BBA - Business Administration And Management
Preston University
Pakistan12.2014
High School Diploma -
Sorya High Scholl
Pakistan 01.2007
English Language
Capital Institute of Management
Pakistan12.2003
Certificate in Information Technology - Information Technology
INNOVA Institute of Science
Pakistan12.2003
Skills
- Project Management
- Client Support
- Customer Service
- Documents Control
- Administration
- Outlook
- Ms Word
- Ms Excel
- Lenel
- WinTeam
- Internet Browsing
- Software & Hardware Installation
- Knowledge of using all Printers, Scanner and other IT Machines
Languages
Pashto
Dari
English
Urdu/Hindi
Awards
Best Performance Award in 2010, H.E. Dr. Hazrat Omar Zakhilwal, Minister of Finance
Chairman, Afghanistan Cricket Board Best Performance Award in 2013, Martin Riley, Program Manager
DHL International. Best Performance Award in 2015, James Morgan, President
James Martin International Bagram Air Base.
Hiking
Hiking provides an excellent opportunity to connect with nature, stay active, and enjoy the outdoors. It's a versatile activity that can be adapted to suit different fitness levels and preferences, making it a popular choice for people of all ages.
Timeline
Client Support Manager
Star Protection Agency LLC
02.2023 - 08.2023
Project Coordinator
Angelique International Limited (World Bank Project)
07.2017 - 01.2019
Project Officer
Asian Development Bank (Asphalt Road Project 003)
10.2015 - 06.2017
Project Officer
Faizi Masroor Construction Company
12.2009 - 08.2015
BBA - Business Administration And Management
Preston University
High School Diploma -
Sorya High Scholl
English Language
Capital Institute of Management
Certificate in Information Technology - Information Technology
INNOVA Institute of Science
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