Nalanii Taufahema
Santa Clarita,CA
Summary
Personable and dedicated, well-suited for fostering engaging and inclusive environment. Possesses solid foundation in organizational psychology and evaluation, coupled with strong teaching skills. Committed to learning and adapting to the workplace for best efficiency.
Overview
9
9
years of professional experience
Work History
Basketball Coach
Rising Star
Santa Clarita, CA
02.2026 - Current
- Developed individualized training programs to enhance player performance and skill development.
- Led practice sessions focusing on teamwork, strategy, and fundamental skills improvement.
- Evaluated player abilities and provided constructive feedback for continuous growth.
Sports Leader
YMCA
Santa Clarita, CA
12.2024 - 06.2025
- Developed and implemented sports programs enhancing participant engagement and skill development.
- Streamlined scheduling processes for activities, increasing operational efficiency across multiple teams.
Nursery Sales Associate
ACE Miner's
Goleta, CA
02.2024 - 07.2024
- Handled customer inquiries promptly, addressing concerns with professionalism and courtesy.
- Resolved customer complaints diplomatically, retaining business relationships while upholding company policies.
- Educated customers on proper plant maintenance, leading to repeat business and positive word-of-mouth referrals.
Phone Operator
Restaurant Connection
Santa Barbara, CA
12.2023 - 05.2024
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Accurately guide personnel through company procedures.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Job Coach
PathPoint
Santa Barbara, CA
06.2022 - 02.2023
- Counseled clients with disabilities one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Managed case load of over 30 individuals with unique circumstances and goals.
Phone Operator
Rustys Pizza
Santa Barbara, CA
07.2018 - 04.2022
- Communicate well with customers via telephone Anticipate customer needs and capable of verifying accurate information.
- Increased sales for multiple quarters in 2020 and 2021.
- Accurate data entry
Facility Monitor
City Of Santa Barbara
Santa Barbara, CA
08.2021 - 12.2021
- Monitor events booked by community members for parks and recreation department for the City of Santa Barbara Communicate expectations and limitations to renters.
- Established and enforced safety policies.
Waitress
Sushi Teri
Santa Barbara, CA
05.2021 - 08.2021
- Managed over 15 guests at any given time.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Swim Instructor
Water Wings Swim School
Northridge, CA
05.2017 - 09.2017
- Communicate clear instructions to adults and children Lead and supervise groups for swim activities.
- Established safe environments for learning.
- Managed groups of up to 6 people.
Education
Master of Arts - Organizational Psychology
Claremont Graduate University
Claremont, CA04.2026
Bachelor of Arts - Psychology
CSU Channel Islands
Camarillo, CA05.2022
Associate of Arts - Psychology
Santa Barbara City College
Santa Barbara, CA12.2020
Skills
- Verbal and written communication
- Strategic planning
- Telephone etiquette
- Evaluation
- Data collection
- Data interpretation
- Analytical thinking
- Meeting facilitation
- Customer service
Timeline
Basketball Coach
Rising Star
02.2026 - Current
Sports Leader
YMCA
12.2024 - 06.2025
Nursery Sales Associate
ACE Miner's
02.2024 - 07.2024
Phone Operator
Restaurant Connection
12.2023 - 05.2024
Job Coach
PathPoint
06.2022 - 02.2023
Facility Monitor
City Of Santa Barbara
08.2021 - 12.2021
Waitress
Sushi Teri
05.2021 - 08.2021
Phone Operator
Rustys Pizza
07.2018 - 04.2022
Swim Instructor
Water Wings Swim School
05.2017 - 09.2017
Master of Arts - Organizational Psychology
Claremont Graduate University
Bachelor of Arts - Psychology
CSU Channel Islands
Associate of Arts - Psychology
Santa Barbara City College
Personal Information
Currently completing a Master's in public health. Expected completion date: May 2026