Summary
Overview
Work History
Education
Skills
Internshipsapprenticeships
Activities
Timeline
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Na-Khi Martin

NJ

Summary

Results-driven store manager with expertise in retail operations, sales and service team leadership. Proven track record of implementing profitability strategies and achieving performance goals. Skilled in prioritizing tasks to ensure productivity and customer satisfaction. Experienced in recruiting, training, and managing store associates and assistant managers.

Overview

9
9
years of professional experience

Work History

Retail Store Manager

T-MOBILE
TURNERSVILLE, NJ
09.2020 - Current
  • Engaged in Account Audits and ensured account compliance through research and documentation analysis
  • Boosted sales through successful advertising campaigns
  • Gained experience in Salesforce and Workday systems
  • Gained knowledge and experience in Project Management and selling tools
  • Shared expertise, advice, and insights while managing the customer's purchasing experience
  • Managed a team of individuals to hit sales quotas
  • Guided employees with knowledge and selling expertise
  • Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
  • Oversaw employee recruiting, onboarding and training on store procedures
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction.

Sales Consultant/Administration Coordinator

BEST BUY
CHERRY HILL, NJ
06.2016 - 09.2020
  • Organized the back room and office spaces while maintaining scheduling duties and onsite meetings and hiring
  • Coordinated the 'My Team' system for customers to see projects from initial vision and development to delivery and installation
  • Maintained a team mindset with other employees while handling multiple projects to better the store environment
  • Utilized CRM software to manage leads, contacts, and deals effectively
  • Drove sales success by building displays and merchandising products
  • Computed sales prices to total purchases and received and processed cash or credit payments
  • Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals.

Key Holder/ Crew Lead

AMC Theaters
CHERRY HILL, NJ
09.2015 - 01.2020
  • Assisted customers with their theater needs and virtually took care of the day to day functions of running the theater
  • Created a bond between over 100 coworkers and guided everyone to work as a team to operate an entire theater
  • Shared knowledge and personal preference with moviegoers and my coworkers to keep morale and keep a hard working environment
  • Processed incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and stocking shelves accordingly
  • Collaborated with the management team to plan promotional events and sales initiatives
  • Trained new employees on store policies, procedures, and register operations
  • Managed cash register, including processing sales and maintaining accurate cash drawers.

Education

MBA - Business Management

University of Phoenix
Phoenix, AZ
07-2023

Bachelor of Arts - Public Relations

William Paterson University
Wayne, NJ
06-2020

Skills

  • Adobe Creative Cloud
  • Google Drive
  • Project Management
  • Coaching and Mentoring
  • Staff Recruitment
  • Retail Inventory Management
  • Google Analytics
  • Salesforce
  • Leadership Management
  • Hiring and Training
  • Talent Recruitment
  • Microsoft Office products (Word, PowerPoint, and Excel)
  • Workday
  • Sales Leadership
  • Retail Employee Training
  • Revenue Generation

Internshipsapprenticeships

  • Disney College Program, Spring 2024
  • Camden Police Department Apprenticeship

Activities

  • Sports Broadcasting and Film Club, Member
  • Public Relations Modules, Correspondent
  • NCAA Football, Player

Timeline

Retail Store Manager

T-MOBILE
09.2020 - Current

Sales Consultant/Administration Coordinator

BEST BUY
06.2016 - 09.2020

Key Holder/ Crew Lead

AMC Theaters
09.2015 - 01.2020

MBA - Business Management

University of Phoenix

Bachelor of Arts - Public Relations

William Paterson University

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Na-Khi Martin