Summary
Overview
Work History
Education
Skills
References
Timeline
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Na R Yoo

Tustin,CA

Summary

Dynamic leader with a proven track record at Coach Inc., adept in enhancing operational efficiency and team performance. Excelled in customer service, driving sales, and executing strategic merchandising initiatives. Skilled in MS Office, multilingual in Korean, Spanish, and English, and recognized for outstanding communication and training abilities. Achieved significant improvements in profitability and operational excellence.

Overview

18
18
years of professional experience

Work History

Lead Supervisor

Coach Inc.
Commerce, CA
08.2013 - Current
  • Daily Responsibilities include reviewing current and past sales trends to set up daily goals and focuses, observe and provide feedback to the store team to ensure desired goal is reached and ensure customer service standards are met, ensure sales floor is replenished and visual standards are met, and ensure operations policies are withheld in every aspect of the business.
  • Overseeing and facilitating the execution of floorsets, merchandising, and marketing changes.
  • Ensuring all operations relating to stock moves and levels are executed in an effective way and a timely manner.
  • Ensuring operational excellence through weekly and monthly audits.
  • Training all Replenishment, Visual Merchandising, and Stock employees.
  • Acting as a liaison between upper management and staff, facilitating open communication. Providing recognition to top performing employees on a daily, weekly, monthly, and yearly basis.

Store Sales Co-Manager

Avenue
Carol Stream, IL
08.2007 - 09.2013
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.

Hospital Corpsman, Petty Officer 3rd class

US Navy
Great Lakes, IL
03.2007 - 06.2011
  • Worked as a reservist providing medical and dental health physicals
  • Mobilized to Haiti in 2010 to provide medical care to disaster victims
  • Experience in phlebotomy, immunizations, patient care, wound care, pin care, emergency care, taking dental x-rays such as panos, bitewings, PAs, and developing of x-rays, dental charting, maintaining, filing, and verifying records for medical and dental patients, audiology tests, basic eye exams, pharmacology, etc
  • Built and fostered emotional connections with sailors to reduce anxiety.
  • Maintained accurate records of patient treatments and medications administered.
  • Instructed junior staff members on proper clinical practices and procedures.

Education

Associates - Science

College of DuPage
Glen Ellyn, IL
06.2008

Associates - General Studies

College of DuPage
Glen Ellyn, IL
06.2008

Hospital Corpsman - Medical and Dental Assistant

Naval Hospital Corpsman School
Great Lakes, IL
08.2007

Skills

  • Proficient in MS Office programs
  • Fluent in Korean
  • Fluent in Spanish
  • Fluent in English

References

Available upon request

Timeline

Lead Supervisor

Coach Inc.
08.2013 - Current

Store Sales Co-Manager

Avenue
08.2007 - 09.2013

Hospital Corpsman, Petty Officer 3rd class

US Navy
03.2007 - 06.2011

Associates - Science

College of DuPage

Associates - General Studies

College of DuPage

Hospital Corpsman - Medical and Dental Assistant

Naval Hospital Corpsman School

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Na R Yoo