Na-Tasha Denson
Orlando,Florida
Summary
I have 20 years of customer service experience, sales and clerical experience. I have 3 years of Peer recovery Experience and 3 years of Admissions Coordinator Experience. I am ambitious and I am a visual learner. I am seeking a position where I can expand my skills and grow.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PRODUCTION MANAGER
ALL THINGS PURPOSEFUL
12.2018 - Current
- Ensures high-quality printing throughout the process
- Oversee inventory levels and restock as needed
- Manages inventory shipments
- Conduct customer consultations
- Utilized digital channels for effective brand promotion
- Developed and implemented production schedules to ensure timely completion of projects.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
PEER RECOVERY SPECIALIST
COLLABORATIVE SUPPORTIVE PROGRAMS OF NJ
12.2022 - 03.2024
- Implemented Wellness Center policies and procedures
- Assisted in the ongoing accomplishment of CSPNJ’s mission and values
- Understood and worked to ensure collaboration between CSPNJ Supportive Services, Wellness Centers and recovery providers
- Model for members, the community and the agency principles of peer support, mutuality, recovery and wellness
PEER COUNSELOR
CFG HEALTH NETWORK
02.2022 - 12.2022
- Conducted new client intakes
- Provided one on one counseling with clients using active listening and motivational interviewing
- Maintained a case load of 25 clients until clients are discharged from the facility
- Documented individual sessions into the EHR systems
- Provided educational materials to the clients given by the facility
PEER SUPPORT
MENTAL HEALTH ASSOCIATION OF ESSEX AND MORRIS
11.2021 - 06.2022
- Offered one-to-one telephone mutual support, an empathetic, listening ear, and conversations for connecting, sharing, supporting, and provided resources when needed
ADMISSIONS COORDINATOR
INTEGRITY HOUSE
12.2020 - 02.2022
- Warmly welcomed all new clients into the agency
- Referred clients to the resources that was needed
- Entered all clients into IRIS and completed the consent forms
- Administered drug, pregnancy, and alcohol test
- Conducted a thorough search of the client’s property screen
- Scheduled clients for Admission
- Conducted Phone screenings, Provided support to the admissions team
- Administrative duties such as scan in documents, respond to emails, give resources to perspective clients
TRADE COORDINATOR
FEDEX TRADE NETWORKS
10.2019 - 12.2020
- Provided impeccable customer service
- Obtaining correct classification of goods for customs release from database, SOP's, tariff book, internet or customs
- Data entry and processing of various import related documentation for submission to US Customs and may manage all PGA's (participating Government Agencies)
- Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers
- Process agency brokerage shipments
STORE CONSULTANT
FEDEX OFFICE
10.2018 - 09.2019
- Demonstrated consultative behaviors in a retail environment to understand each customer’s individualized need
- Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensured all customer problems are resolved quickly and to the satisfaction of the customer
SALES ASSOCIATE/CASHIER/STOCK ASSOCIATE
VICTORIA’S SECRET PINK
10.2017 - 05.2019
- Responsibilities included Driving top line store sales results and growing the business through action and productivity
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our 'Best at Bras' culture
- Creating customer awareness of programs available to them, (i.e
- Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
CALL CENTER ASSOCIATE
REM-X
12.2016 - 04.2017
- My role was to support customers’ kitchen and subscription needs through telephone, email, and live chat interactions
SPECIALTY SALES ASSOCIATE
HUDSON
09.2011 - 12.2016
- Knew individual and store sales targets for every working shift
- Engaged customers on the selling floor with a focus on customer service
- Solving customer problems and exceeds expectations in store
- Serviced multiple customers using outstanding Customer Service standards
- Managed transactions at the cash register with accuracy and efficiency
- Communicated product knowledge to customers
- Assisted in on boarding and training of new associate
Education
75 COLLEGE CREDITS - COMPUTER INFORMATION SYSTEMS AND TECHNOLOGY
UNION COUNTY COLLEGE
06.2004
DIPLOMA -
CICELY TYSON SCHOOL OF PERFORMING AND FINE ARTS
Skills
- Communication
- Active listening
- Customer Service
- Ambitious
- Use of a headset
- Outlook
- Motivational Interviewing
- Fast learner
- Office skills (such as typing, filing, answering phones)
- Time management
- Punctual
- Microsoft Office
Certification
- Certified Peer Recovery Specialist, The Certification Board of New Jersey, 04/01/23, 04/01/25
- Suicide Prevention Instructor, 05/01/23, 05/01/26
Timeline
PEER RECOVERY SPECIALIST
COLLABORATIVE SUPPORTIVE PROGRAMS OF NJ
12.2022 - 03.2024
PEER COUNSELOR
CFG HEALTH NETWORK
02.2022 - 12.2022
PEER SUPPORT
MENTAL HEALTH ASSOCIATION OF ESSEX AND MORRIS
11.2021 - 06.2022
ADMISSIONS COORDINATOR
INTEGRITY HOUSE
12.2020 - 02.2022
TRADE COORDINATOR
FEDEX TRADE NETWORKS
10.2019 - 12.2020
PRODUCTION MANAGER
ALL THINGS PURPOSEFUL
12.2018 - Current
STORE CONSULTANT
FEDEX OFFICE
10.2018 - 09.2019
SALES ASSOCIATE/CASHIER/STOCK ASSOCIATE
VICTORIA’S SECRET PINK
10.2017 - 05.2019
CALL CENTER ASSOCIATE
REM-X
12.2016 - 04.2017
SPECIALTY SALES ASSOCIATE
HUDSON
09.2011 - 12.2016
75 COLLEGE CREDITS - COMPUTER INFORMATION SYSTEMS AND TECHNOLOGY
UNION COUNTY COLLEGE
DIPLOMA -
CICELY TYSON SCHOOL OF PERFORMING AND FINE ARTS
Similar Profiles
Daterrian PurnellDaterrian Purnell
Recruiter at Purposeful ABARecruiter at Purposeful ABA
Chrishawndria FaustChrishawndria Faust
Daycare Teacher at Purposeful Beginnings Learning CenterDaycare Teacher at Purposeful Beginnings Learning Center
VERNELL ROGERSVERNELL ROGERS
Founder & Principal Consultant at Purposeful Journey ConsultingFounder & Principal Consultant at Purposeful Journey Consulting
Ingrid BonillaIngrid Bonilla
Billing and Collections Representative at Kissimmee Utility AuthorityBilling and Collections Representative at Kissimmee Utility Authority
Jay HetrickJay Hetrick
Managing Partner/Owner at J. Charles AssetsManaging Partner/Owner at J. Charles Assets