Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Suhail Talha

Oakdale,CA

Summary

Experienced Network Technician seeking to enhance my professional experience within the IT industry. Proficient in Cisco Routing & Switching protocols, as well as Microsoft Windows Platform. I hold an Associate of Computer Science degree in Computer Network Technician, Network Security, and Computer Repair, earned from Cisco Network Academy offered at San Joaquin Delta College. Graduated in 2018. Skilled in efficiently resolving technical issues to ensure continuous system uptime and productivity. Adept at hands-on training and possess the knowledge to configure a wide range of network devices. Proven ability to quickly adapt to new environments and collaborate effectively with team members. Committed to providing exceptional customer service and fostering a positive work environment. Dedicated to effective team management and ensuring customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Desktop & Network/System Administrator

Hidden
02.2019 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Linked computers to network and peripheral equipment.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Identified and immediately resolved issues with network devices.
  • Reviewed network settings and made immediate updates, which improved overall security measures.
  • Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
  • Optimized network security by developing and enforcing stringent protocols and policies.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Educated end-users on best practices for maintaining secure connections, reducing the risk of unauthorized access or data breaches.

Helpdesk Support / In-Office Computer Technician

Nnis Inc
02.2019 - Current
  • Configured hardware, devices and software to set up new work stations for employees
  • Assembled & Disassembled desktop & laptop systems
  • Tested and installed motherboards, processors and graphics cards
  • Performed full hardware, software diagnostics and repairs on desktop and laptop computers
  • Create comprehensive diagnostic reports with system errors and resolutions to those errors
  • Used diagnostic tools to identify hardware failures and replace malfunctioning components to correct hardware related problems
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Engaged end users and answered questions via email, phone and remote session chat
  • Engaged in remote sessions to troubleshoot windows, software, printer, email & network related errors
  • Setup new printer & troubleshoot printer related problems
  • Linked computers to the network and to peripheral equipment, including printers and scanners
  • Setup new email & troubleshoot email related issues
  • Performed backup, cloning and re-imaging of hard drives
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution

Network Specialist

Tire & Wheel Center
08.2017 - Current
  • Perform cable runs for required network devices
  • Planned and carried out network design and implementation including subnetting, DHCP, DNS as well as assisted with active directory installation
  • Setup and configured alignment machine PC, setup network printers and PC's for employee's
  • Setup inventory management software
  • Installation, maintenance, and support of hardware, software, and computers
  • Maintained company servers, computers, printers, cables and other equipment
  • Identified, reported and resolved network security violations
  • Drafted training materials and organized training sessions for 25 new employees
  • Supervised Tires Direct, Wheel Mart, TWW and American Tire Distributor's external computer vendors accounts
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues
  • Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location
  • Identified and corrected performance issues
  • Trained users in the proper use of hardware or software

Supervisor

07.2011 - 08.2017
  • Carefully trained and supervised staff
  • Troubleshot and resolved internet connectivity and general software and hardware issues
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Wrote sales slips and sales contracts
  • Answered calls, addressing customer inquiries, solving problems and providing new product information
  • (Tire Technician when required)
  • Trained new employees as Tire Technicians and to use the various Computer software's
  • Manage store inventory
  • Computed sales prices, total purchases and processed payments
  • Answering phone calls and greeting customers and ascertained customers' needs
  • Operated a cash register to process cash, check and credit card transactions

Education

Associate of Science - Computer Network Technician

San Joaquin Delta College
Stockton, CA
01.2019

Associate of Science - Computer Network Security Technician

San Joaquin Delta College
Stockton, CA
01.2019

GED - High School Diploma

Ceres Adult School
Ceres, CA
12.2012

Skills

  • Organized
  • Assemble and Disassemble PC's
  • Ability to work in a group
  • Troubleshoot hardware
  • Strong verbal communication
  • Software
  • Desktop and laptop expert
  • IT security policies
  • Desktop Support
  • LAN and WAN
  • Methodical Troubleshooter
  • Router and Switches
  • Software installation support
  • Cisco Networking Devices
  • Wireless Access Point
  • Wireless security specialist
  • IPS and IDS
  • Network configuration and support
  • Troubleshooting Router and Switches
  • Microsoft Office
  • CPU
  • RAM
  • Hard drive performance testing
  • Software diagnosis
  • System upgrades
  • Windows Operating system forms including Windows 7, 81, 10 & 11
  • Holds Valid Cisco Certified Network Associate (CCNA) Certificate

Certification

  • Certificate of Course Completion: IT Essentials (A+)
  • Certificate of Course Completion: CCNA Routing and Switching: Introduction to Networks
  • Certificate of Course Completion: CCNA Routing and Switching: Routing and Switching Essentials
  • Certificate of Course Completion: CCNA Routing and Switching: Scaling Networks
  • Certificate of Course Completion: CCNA Routing and Switching: Connecting Networks

Accomplishments

  • Performed Capstone project which encompassed the creation of a small campus multi-city network.
  • Designed a VLSM Schema, topology both physical and logical that interpreted our network.
  • Tasked with the purchase and installation of equipment from the ground up.
  • Developed and delivered a formal presentation to a committee of industry leaders for their approval.
  • Received great reviews of my Case Study and its development and deployment.

Languages

English
Full Professional
Punjabi
Full Professional
Urdu
Full Professional

Timeline

Desktop & Network/System Administrator

Hidden
02.2019 - Current

Helpdesk Support / In-Office Computer Technician

Nnis Inc
02.2019 - Current

Network Specialist

Tire & Wheel Center
08.2017 - Current

Supervisor

07.2011 - 08.2017

Associate of Science - Computer Network Security Technician

San Joaquin Delta College

GED - High School Diploma

Ceres Adult School

Associate of Science - Computer Network Technician

San Joaquin Delta College

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Suhail Talha