NAA-YARLEY JULIA ADJEI
GABORONE,BOTSWANA
Summary
With over 17 years of experience in the travel field, a customer focused and driven personnel, my expertise lies in arranging and coordinating travel.
I am an energetic, ambitious person who has developed a mature responsible approach to any task that I undertake, or a situation that I am presented with. I work well with others to achieve a certain objective on time and with excellence. I take pride in what I do. Through my thirteen years of service with the American Embassy Gaborone, I have learnt a lot and made achievements of which I have received few awards, a Meritorious Honors award from the Department Of State for my expertise, dedication and professionalism on hotel logistics during the visit of the First Lady Michelle Obama's visit to Botswana and few other awards, Eagle awards and Extra Mile awards.
Overview
24
24
years of professional experience
Work History
Travel Specialist
AMERICAN EMBASSY GABORONE
12.2010 - Current
- Managing the Mission’s travel office on a day-to-day basis, providing travel services to the Embassy and other agencies, including USAID, CDC, DOD, DOS, the International Law Enforcement, etc
- Assist in coordinating events for the mission, Travel training, U.S Marine balls, DOD conferences and the logistics involved
- Arrange Hotel reservations for both incoming and outgoing temporary duty officer's(TDY) travel
- Assist with VIP visits and the logistics involved
- Negotiate per diem rates for post, car rental and ensuring that USG travel policies and procedures are practiced, and that the organization does not incur unnecessary expenses.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
- Provided exceptional support throughout the entire travel process, from initial inquiry to post-trip followup.
- Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
TRAVEL CONSULTANT
HRG TRAVELWISE GABORONE
10.2006 - 12.2010
- Corporate Travel Consultant to Shell Oil, Barclays Bank Botswana, and First National Bank Botswana (SPORTING CLUB)
- Providing flight and accommodation options for clients, making reservations and issuing tickets
- Conference coordination- flight and accommodation reservations, airport shuttle, visa, processing reconfirmation and flight amendments Car rental reservations and issuance of vouchers Advising clients of health requirements and issuance of travel insurance
- Arrangements of tour packages locally and international
- Invoicing all the functions and preparation of documentation to facilitate payment of suppliers Any other duties allocated to me.
TRAINEE TRAVEL CONSULTANT
TRAVEL STAR
06.2006 - 09.2006
- Providing tours/packages in both Botswana and International destinations for our locals, international students and tourist Working with Airline booking / tickets , and dealing with general telephone enquiries
RECEPTIONIST
HELFER & COMPANY
01.2003 - 01.2004
- Booking appointments for clients, sorting incoming and outgoing mails, faxing and answering telephone, typing proposal letters, Travel and function arrangement
SECRETARY
MULTICHANNEL GHANA LIMITED (OUTDOOR ADVERTISING COMPANY)
01.2000 - 01.2003
- Providing customer service in a busy retail outlet
- Organising meetings
- Maintaining stock and updating product ranges
- And Cash handling and promoting work for advertising Promotion work in the store for new product lines
- Sorting incoming and outgoing mails, faxing and answering telephone, typing proposal letters
Education
CERTIFICATE IN GALILEO COMPUTER AND RESERVATIONS SYSTEM -
GALILEO TRAINING CENTER
BACHELOR OF BUSINESS ADMINISTRATION - DEGREE -
Management College of Southern Africa
Durban, South Africa07.2025
No Degree - Contracts Management
Business Management Research Associates, Inc
Fairfax, VA12.2018
DIPLOMA & CERTIFICATE IN TRAVEL AND TOURISM - Tourism And Travel Management
GABORONE INSTITUTE OF PROFESSIONAL STUDIES
City & Guilds, UK01.2004
SENIOR SECONDARY SCHOOL CERTIFICATE -
ACCRA HIGH SCHOOL
01.2000
Skills
- Research skills
- Organization and planning
- Attention to details
- Problem solving orientation and resourcefulness
- Stamina and resilience to stress
- Being able to work under pressure
- Teamwork
- Word Perfect
- Microsoft Word
- Microsoft Excel
- Team Collaboration
- Documentation And Reporting
- Leadership Qualities
- Report Preparation
- Administrative Support
- Performance Improvement
- Logistics Coordination
Personal Information
- Date of Birth: 02/21/82
- Nationality: MOTSWANA
References
- MR. ALEX THOMAS, MULTICHANNEL LIMITED, THE DICECTOR, P.O. BOX CT 479, ACCRA, GHANA, 00233244289774
- MR. GEORGE GOA, TRAVEL STAR, P.O. BOX 2970, GABORONE, BOTSWANA, 00267 3930065
- MRS JULIA HELFER, HELFER & COMPANY, THE DIRECTOR, GABORONE, BOTSWANA, jsarkodiemensah@yahoo.co.uk
- FREDRIC MCDONALD, HRG TRAVELWISE, THE DICECTOR, BOX 405218, GABORONE, BOTSWANA
- ERIK LIEDERBACH, U.S EMBASSY GABORONE, GENERAL SERVISES OFFICER, P.O BOX 90, GABORONE, BOTSWANA, LiederbachE@state.gov
Hobbies and Interests
I have a keen interest in music, cooking, movies, reading, traveling and hanging out with friends.
Timeline
Travel Specialist
AMERICAN EMBASSY GABORONE
12.2010 - Current
TRAVEL CONSULTANT
HRG TRAVELWISE GABORONE
10.2006 - 12.2010
TRAINEE TRAVEL CONSULTANT
TRAVEL STAR
06.2006 - 09.2006
RECEPTIONIST
HELFER & COMPANY
01.2003 - 01.2004
SECRETARY
MULTICHANNEL GHANA LIMITED (OUTDOOR ADVERTISING COMPANY)
01.2000 - 01.2003
CERTIFICATE IN GALILEO COMPUTER AND RESERVATIONS SYSTEM -
GALILEO TRAINING CENTER
BACHELOR OF BUSINESS ADMINISTRATION - DEGREE -
Management College of Southern Africa
No Degree - Contracts Management
Business Management Research Associates, Inc
DIPLOMA & CERTIFICATE IN TRAVEL AND TOURISM - Tourism And Travel Management
GABORONE INSTITUTE OF PROFESSIONAL STUDIES
SENIOR SECONDARY SCHOOL CERTIFICATE -
ACCRA HIGH SCHOOL
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