Naa Amanshia Nunoo

As an entry-level virtual assistant; I

• Utilized my great organizational skills to confirm appointments and schedule meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
• Proactively made travel arrangements for my clients and ensured that clients were covered via insurance incase there are any flight delays/cancellations.
• Handled data entry tasks to help client spend more time on executive commitments.
• Maintained filing and recordkeeping systems with efficiency and accuracy.
• Handled incoming calls and directed callers to appropriate department or employee.
• Collected email addresses of potential leads to conduct cold outreach and grow contact list.

Within, the first month, the level of efficiency in the department improved by 15%.

• The International Programs Office supports students, the community and international partners by fostering international opportunities, training and educational experiences.
• As the customer service representative, I oversaw the resolving of issues related to accounts setup, change of password, proper application procedures and processing of documents such as passports, transcripts and bank statements.

- Increased the efficiency of high school and college transcripts processing by 15% within 14 days.

• Offered advice and assistance to international students who had questions related to social security application and on-campus employment.

- Within 6 weeks, approximately 60% of international students said they gained knowledge as far as resolving employment issues were concerned.

• Educated freshmen on standard check-in procedures according to the United States Citizenship and Immigration Services' policies.
• Mentored new employees on procedures and policies to maximize team performance.