NAADIRAH MOORE
Newark,DE
Summary
Dedicated and results-driven professional with over 4+ years of combined experience in call center operations and healthcare services. Proven ability to deliver high-quality customer support in fast-paced environments while maintaining a strong focus on patient care, confidentiality, and compliance with healthcare regulations such as HIPAA. Skilled in managing high call volumes, resolving customer inquiries efficiently, and coordinating with cross-functional teams to ensure seamless service delivery. Adept at using microsoft systems, handling sensitive information with discretion, and fostering positive relationships with patients, providers, and clients. Committed to continuous improvement, patient satisfaction, and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Complete Care at Brackenville
06.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Supported mobility assistance for patients using wheelchairs or walkers.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support and companionship to enhance patient well-being.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Representative
CustomerHD
11.2022 - 05.2025
- Conducted follow-up calls to assess customer satisfaction and gather feedback for continuous improvement efforts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
WakeMed Health
03.2021 - 09.2024
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed customer accounts, ensuring updates were processed accurately and efficiently.
- Collaborated with team members to enhance service delivery and streamline communication processes.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Handled escalated complaints, demonstrating strong problem-solving skills and maintaining customer satisfaction.
- Adapted quickly to new tools and technologies, enhancing overall team productivity and service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Technician
Christiana Care Health System
05.2023 - 01.2024
- Assisted with patient care activities, ensuring comfort and safety during procedures.
- Monitored vital signs, documenting changes for nursing staff review.
- Supported daily living activities, promoting patient independence and dignity.
- Maintained cleanliness and organization of patient care areas and equipment.
- Responded promptly to patient requests, enhancing overall satisfaction levels.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Pharmacy Technician
CVS Pharmacy
06.2022 - 05.2023
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications, maintaining safety and quality standards.
- Managed inventory levels, restocking medications and supplies to optimize workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized pharmacy software systems for prescription processing and patient record management effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Vance Virtual Village Academy
HendersonSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Medical Terminology
- Call center experience
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Complete Care at Brackenville
06.2025 - Current
Patient Care Technician
Christiana Care Health System
05.2023 - 01.2024
Customer Service Representative
CustomerHD
11.2022 - 05.2025
Pharmacy Technician
CVS Pharmacy
06.2022 - 05.2023
Customer Service Representative
WakeMed Health
03.2021 - 09.2024
High School Diploma -
Vance Virtual Village Academy