Naadirah Wilson
Philadelphia,PA
Summary
Patient Service Representative dedicated to providing superior support for
patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Crcst Pending
All In Training Services
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Patient Service Representative
Jefferson Health System
01.2021 - Current
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Service Representative
Main Line Health
01.2021 - 01.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
Philadelphia Electrical & Tech Charter
Philadelphia, PA06.2022
Skills
● Excellent verbal and written communication skills
● Profound knowledge of insurance procedures
● Experience in customer service in a service-oriented environment
● Epic systems
● Verifying all information and existing
charts with patients
● Registering the patients in a convenient
and perfect manner
● Able to give accurate and detailed
information to patients
● Proven ability to provide positive
customer service to patients and clients
● Skilled in MS Office Suite
● Patient Service and Support
● Work Planning and Organization
● Diagnostic Codes
● Team Leadership
● Eligibility Determinations
● Insurance Company Knowledge
● Electronic Health Records Systems
● Medical Terminology
Timeline
Patient Service Representative
Jefferson Health System
01.2021 - Current
Patient Service Representative
Main Line Health
01.2021 - 01.2023
Crcst Pending
All In Training Services
High School Diploma -
Philadelphia Electrical & Tech Charter
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