Naamah Murphy
Minneapolis,MN
Summary
I have been involved in different aspects of the professional world, from the hospitality industry to education. Currently, I am focusing on being a student. I am freshman at the University of Minnesota - Twin Cities. I am majoring in Developmental Psychology and minoring in both Spanish Studies and Integrative Neuroscience.
Overview
6
6
years of professional experience
Work History
Babysitter
Individual Families
05.2018 - Current
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Front of House Staff Member
Pub 42
03.2023 - 12.2023
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Host
Teresa's Mexican Restaurant
04.2022 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Teacher's Assistant
Bet Shalom Synagogue
09.2018 - 06.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Provided individualized attention to students who required additional support in meeting academic goals.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Implemented effective behavior management techniques aimed at encouraging positive behaviors while discouraging undesirable ones.
- Developed a keen understanding of each child''s unique interests, using this knowledge to create tailored learning experiences that resonated with individual students.
- Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
Swim Instructor
Robbinsdale Community Education
06.2019 - 08.2021
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
Volunteer
People Serving People
01.2018 - 03.2020
- Assisted with special events and programs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Developed relationships with those living in the homeless shelter
- Provided meals to the residents of the shelter
Education
Bachelor of Arts - Developmental Psychology
University of Minnesota - Twin Cities
Minneapolis, MN05.2027
High School Diploma -
Armstrong High School
Plymouth, MN06.2023
Skills
- Schedule Management
- Activity Planning
- Behavior Monitoring
- Child Supervision
- Routine Management
- Maintaining Safe Environment
- Educational Activities Planning
- Conflict Resolution
- Upholding Discipline Rules
- Time Management
- Reliability
- Dependability
- Strong Work Ethic
- Multitasking abilities
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Front of House Staff Member
Pub 42
03.2023 - 12.2023
Host
Teresa's Mexican Restaurant
04.2022 - 01.2023
Swim Instructor
Robbinsdale Community Education
06.2019 - 08.2021
Teacher's Assistant
Bet Shalom Synagogue
09.2018 - 06.2022
Babysitter
Individual Families
05.2018 - Current
Volunteer
People Serving People
01.2018 - 03.2020
Bachelor of Arts - Developmental Psychology
University of Minnesota - Twin Cities
High School Diploma -
Armstrong High School
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