Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jennifer Nimako

Memphis

Summary

Resourceful young professional with an analytical mindset and keen attention to detail. Developed problem-solving, organizational and communication skills through education and career experiences locally and internationally. I thrive in independent work settings with minimal supervision, while excelling as a team player. I am committed to personal career goals and dedicated to achieving team and organizational objectives in every task undertaken.

Overview

8
8
years of professional experience

Work History

Urban Fellow Intern

The City of Memphis
01.2025 - 05.2025
  • Collaborated closely with Business Analysts and Technical Writers within the City’s IT department to support 3 key technology projects from initiation through completion by gathering Business Requirement Documents.
  • Improved stakeholder satisfaction by 20% by translating technical requirements into clear, actionable documentation that guided development and implementation.
  • Participated in project meetings, planning sessions and stakeholder interviews, facilitating clear communication between technical teams and end-users.
  • Assisted in gathering, analyzing and documenting user and system requirements, ensuring alignment with project goals and stakeholder expectations.
  • Helped implement IT solutions that enhanced service delivery and operational efficiency for city departments.
  • Reduced project delivery delays by assisting with QA testing and issue tracking, resolving 95% of identified bugs before launch.

Customer Relations Executive

Electricity Company of Ghana
10.2022 - 12.2023
  • Conducted regular customer needs analysis and proactively resolved any issues or concerns via emails and phone calls resulting to a 7% decrease in customer complaints.
  • Registered new service power meters for commercial and private customers using software’s like CMS.
  • Participated in the creation and management of a CRM system, streamlining communication process and improving clients retention by 12%, praised by management for excellent service.
  • Collaborated with the sales and marketing team to launch new service products, effectively meeting customer demands and increasing revenue by 10%.

Business Development and Administrative Assistant

IRIDAK Roofing Systems Limited
01.2022 - 09.2022
  • Developed and implemented strategic marketing initiative resulting in an increase in both client purchases and total revenue.
  • Conducted market research and competitor analysis to identify new business opportunities, resulting in the successful opening of two new sales office.
  • Provided administrative support to the executive team including calendar management, travel arrangements and expenses tracking to ensure efficient workflow.

Quality Assurance Finance Intern

United Nations International Children Emergency Fund
09.2021 - 12.2021
  • Utilized the use of related software’s like SAP Vision to perform special reviews like data analysis, Invoice Processing, down payments and early payments.
  • Prepared and executed paid invoices in a timely manner thereby reducing the average payment process from 14days to 7days.
  • Run and updated various monthly QA reports and summaries using Power BI to obtain graphical visualization.
  • Performed administrative functions within the QA team and assisted with the provision of data as required.
  • Successfully delivered training and mentorship to 3 new interns.

Research Monitoring and Evaluation Assistant

National Road Safety Authority
09.2017 - 01.2019
  • Utilized data warehousing programs, Tableau and other dashboard and visualization toolset to prepare both quarterly and annual data analysis
  • Handled a variety of administrative duties for the entire Research and Monitoring team including calendaring and PowerPoint creation
  • Developed more than 100 questionnaires for the collection of data on the causes of road crash accidents.
  • Received and analyzed 120 seasonal crash data in the year 2018.

Education

Master of Arts - Public Administration

University of Memphis
Memphis, TN
12-2025

Master of Arts - International Business And Economy

Budapest Business School
Budapest, Hungary
06-2021

Bachelor of Arts - Religion And Sociology

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
06-2017

Skills

  • MS Office
  • Asana
  • MS Word
  • MS PowerPoint
  • MS Excel
  • SAP Vision

Awards

· Student President, International City/County Management Association – University of Memphis - 2025

· Ghana Scholarship Secretariat Award - 2024

· Stipendium Hungaricum Scholarship - 2019

Timeline

Urban Fellow Intern

The City of Memphis
01.2025 - 05.2025

Customer Relations Executive

Electricity Company of Ghana
10.2022 - 12.2023

Business Development and Administrative Assistant

IRIDAK Roofing Systems Limited
01.2022 - 09.2022

Quality Assurance Finance Intern

United Nations International Children Emergency Fund
09.2021 - 12.2021

Research Monitoring and Evaluation Assistant

National Road Safety Authority
09.2017 - 01.2019

Master of Arts - Public Administration

University of Memphis

Master of Arts - International Business And Economy

Budapest Business School

Bachelor of Arts - Religion And Sociology

Kwame Nkrumah University of Science And Technology

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