Jennifer Nimako
Memphis
Summary
Resourceful young professional with an analytical mindset and keen attention to detail. Developed problem-solving, organizational and communication skills through education and career experiences locally and internationally. I thrive in independent work settings with minimal supervision, while excelling as a team player. I am committed to personal career goals and dedicated to achieving team and organizational objectives in every task undertaken.
Overview
8
8
years of professional experience
Work History
Urban Fellow Intern
The City of Memphis
Memphis, TN
01.2025 - 05.2025
- Collaborated closely with Business Analysts and Technical Writers within the City’s IT department to support 3 key technology projects from initiation through completion by gathering Business Requirement Documents.
- Improved stakeholder satisfaction by 20% by translating technical requirements into clear, actionable documentation that guided development and implementation.
- Participated in project meetings, planning sessions and stakeholder interviews, facilitating clear communication between technical teams and end-users.
- Assisted in gathering, analyzing and documenting user and system requirements, ensuring alignment with project goals and stakeholder expectations.
- Helped implement IT solutions that enhanced service delivery and operational efficiency for city departments.
- Reduced project delivery delays by assisting with QA testing and issue tracking, resolving 95% of identified bugs before launch.
Customer Relations Executive
Electricity Company of Ghana
Kumasi, Ghana
10.2022 - 12.2023
- Conducted regular customer needs analysis and proactively resolved any issues or concerns via emails and phone calls resulting to a 7% decrease in customer complaints.
- Registered new service power meters for commercial and private customers using software’s like CMS.
- Participated in the creation and management of a CRM system, streamlining communication process and improving clients retention by 12%, praised by management for excellent service.
- Collaborated with the sales and marketing team to launch new service products, effectively meeting customer demands and increasing revenue by 10%.
Business Development and Administrative Assistant
IRIDAK Roofing Systems Limited
Accra, Ghana
01.2022 - 09.2022
- Developed and implemented strategic marketing initiative resulting in an increase in both client purchases and total revenue.
- Conducted market research and competitor analysis to identify new business opportunities, resulting in the successful opening of two new sales office.
- Provided administrative support to the executive team including calendar management, travel arrangements and expenses tracking to ensure efficient workflow.
Quality Assurance Finance Intern
United Nations International Children Emergency Fund
Budapest, Hungary
09.2021 - 12.2021
- Utilized the use of related software’s like SAP Vision to perform special reviews like data analysis, Invoice Processing, down payments and early payments.
- Prepared and executed paid invoices in a timely manner thereby reducing the average payment process from 14days to 7days.
- Run and updated various monthly QA reports and summaries using Power BI to obtain graphical visualization.
- Performed administrative functions within the QA team and assisted with the provision of data as required.
- Successfully delivered training and mentorship to 3 new interns.
Research Monitoring and Evaluation Assistant
National Road Safety Authority
Accra, Ghana
09.2017 - 01.2019
- Utilized data warehousing programs, Tableau and other dashboard and visualization toolset to prepare both quarterly and annual data analysis
- Handled a variety of administrative duties for the entire Research and Monitoring team including calendaring and PowerPoint creation
- Developed more than 100 questionnaires for the collection of data on the causes of road crash accidents.
- Received and analyzed 120 seasonal crash data in the year 2018.
Education
Master of Arts - Public Administration
University of Memphis
Memphis, TN12-2025
Master of Arts - International Business And Economy
Budapest Business School
Budapest, Hungary06-2021
Bachelor of Arts - Religion And Sociology
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06-2017
Skills
- MS Office
- Asana
- MS Word
- MS PowerPoint
- MS Excel
- SAP Vision
Awards
· Student President, International City/County Management Association – University of Memphis - 2025
· Ghana Scholarship Secretariat Award - 2024
· Stipendium Hungaricum Scholarship - 2019
Timeline
Urban Fellow Intern
The City of Memphis
01.2025 - 05.2025
Customer Relations Executive
Electricity Company of Ghana
10.2022 - 12.2023
Business Development and Administrative Assistant
IRIDAK Roofing Systems Limited
01.2022 - 09.2022
Quality Assurance Finance Intern
United Nations International Children Emergency Fund
09.2021 - 12.2021
Research Monitoring and Evaluation Assistant
National Road Safety Authority
09.2017 - 01.2019
Master of Arts - Public Administration
University of Memphis
Master of Arts - International Business And Economy
Budapest Business School
Bachelor of Arts - Religion And Sociology
Kwame Nkrumah University of Science And Technology