Naana Boaitey
Lawrenceville,GA
Summary
Naana Boaitey is a seasoned administration professional with extensive experience in office management, freight management, record-keeping, and customer service. With a background as an Administrator Clerk at Tforce Freight, Executive Secretary at the Ghanaian Ministers Association of Georgia, and Executive Assistant to the Senior Pastor at Believers Heritage Ministry International, Naana has honed her skills in document management, scheduling, and providing executive-level administrative support. Her proficiency in Microsoft Office Suite, strong organizational abilities, and dedication to serving others make her an asset in any role. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Administrator Clerk
Tforce Freight
01.2022 - Current
- Recorded and resolved overages, shortages, and refusals to ensure smooth operations
- Pconned and scanned bills, including managing hazardous waste
- Making sure customers have their freight delivered and responsibilities as needed
- Assisted drivers with customer information and provided excellent customer support
- Operated a forklift as needed, maintaining a focus on safety and efficiency
- Utilized previous OS&D and customer service experience to meet and exceed company standards
- Answered phone calls, scanned documents, and filing documents.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Responded promptly to customer complaints in a professional manner.
- Supported departmental activities by providing clerical assistance as needed.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Organized special events such as company parties or trips for employees.
- Provided general administrative support to staff members.
- Coordinated meetings, conferences, travel arrangements.
- Maintained filing system for important documents such as contracts and invoices.
- Answered incoming calls and responded to customer inquiries.
Executive Secretary
Ghanaian Ministers Association of Georgia
01.2021 - Current
- Provided secretarial support, including taking minutes at meetings and handling correspondence
- Organized documents, maintained filing systems, and ensured information availability for members
- Scheduled meetings and conferences, coordinating logistics and ensuring a smooth flow of events
- Collaborated with colleagues to achieve organizational goals and maintain professionalism.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Organized meetings, conferences, and travel arrangements for executives.
- Maintained filing system for all documents related to executive activities.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
Executive Assistant to Senior Pastor
Believers Heritage Min. Int’l
01.2007 - Current
- Provide executive-level administrative support to the Senior Pastor
- Manage and prioritize the Senior Pastor's schedule, including appointments, meetings, and travel arrangements
- Prepare and distribute correspondence, memos, and reports on behalf of the Senior Pastor
- Coordinate and facilitate communication between the Senior Pastor and church staff, members, and external stakeholders
- Assist in the planning and execution of church events, conferences, and special projects
- Maintain confidential and sensitive information with utmost discretion and professionalism
- Counseling Couples/Church members 15+ Years
Scanning Clerk
UPS Freight
01.2016 - 01.2022
- Managed the scanning and digitization of documents, ensuring accurate and efficient record-keeping
- Implemented quality control measures to verify the accuracy and completeness of scanned documents
- Collaborated with team members to prioritize and process incoming documents, maintaining a smooth workflow
- Utilized scanning equipment and software to digitize a high volume of documents, improving accessibility and organization of data.
Administrative Assistant
Klasik Radio
01.2014 - 01.2016
- Provided comprehensive administrative support to the radio station, handling tasks such as answering phone calls, managing schedules, and coordinating appointments
- Assisted in document preparation and management, including drafting correspondence, reports, and memos
- Supported the radio station's team in organizing and executing events, ensuring smooth logistics and efficient coordination
- Managed office supplies and inventory, optimizing procurement processes and maintaining a well-equipped workspace.
Secretary Admin
Christ Citadel Int.l Church
Lesotho and South Africa
01.2001 - 01.2006
- Filing documents, typing reports and letters, scheduling the Senior Pastors itinerary, organizing meetings, assisting with planning events
Customer Service Representative
Seatec Telecom
, Ghana
01.1996 - 01.1999
- Typing reports, creating reports, assisting customers with their requests, going to collect cheques from customers
Typist/Stenographer
Ghana Atomic Energy Commission
01.1994 - 01.1996
- Typing letters, typing reports, answering phone calls, filing documents
Typist SSNIT (Ghana)
01.1991 - 01.1994
- Taking phone calls, filing, typing document
Education
Administrative Assistant -
Penn Foster
12.2024
Secretarial Studies -
Social Advance Institute
12.1995
Mega Computer Systems
04.1994
High School -
Okuapemman Secondary School
12.1988
Skills
- Proficient in matching inbound freight with billing systems
- Strong record-keeping and problem-solving skills to handle overages, shortages, and refusals
- Experience in dock work, forklift operation, and hazardous material handling
- Excellent customer service and communication abilities
- Organizational and time management skills for efficient document management
- Proficient in Microsoft Office Suite and document management software
- Helped customers with freight inquiries and billing processes
References
Available upon request
Volunteer Experience
- Planning and organizing with women ministry executive, all women's programs at Believers Heritage Ministries International
- Volunteered in evangelism efforts, reaching out to communities with compassion and dedication
- Women’s Fellowship Leader
- Choir Leader
- Leading Bible Studies
Timeline
Administrator Clerk
Tforce Freight
01.2022 - Current
Executive Secretary
Ghanaian Ministers Association of Georgia
01.2021 - Current
Scanning Clerk
UPS Freight
01.2016 - 01.2022
Administrative Assistant
Klasik Radio
01.2014 - 01.2016
Executive Assistant to Senior Pastor
Believers Heritage Min. Int’l
01.2007 - Current
Secretary Admin
Christ Citadel Int.l Church
01.2001 - 01.2006
Customer Service Representative
Seatec Telecom
01.1996 - 01.1999
Typist/Stenographer
Ghana Atomic Energy Commission
01.1994 - 01.1996
Typist SSNIT (Ghana)
01.1991 - 01.1994
Administrative Assistant -
Penn Foster
Secretarial Studies -
Social Advance Institute
Mega Computer Systems
High School -
Okuapemman Secondary School
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