NA'ANDA JACKSON

My team received my assistance during times of high demand and personnel shortages to maintain uninterrupted client service. I developed enduring customer relationships, which resulted in multiple business opportunities and extended customer happiness. The team received precise policy update processing from me while I helped clients select insurance products that fulfilled their requirements. I defined team objectives while assigning work responsibilities and setting project timelines to achieve better results. I scheduled frequent team gatherings to track essential performance indicators, while actively resolving any challenges that threatened our operational efficiency and service quality.

• I delivered top-notch customer service through my ability to keep precise records of all client and patient interactions and transactions and policies which supported daily operational efficiency. The scheduling process for medical visits and procedures and consultations ran smoothly because I handled appointment reminders through phone and email to boost patient satisfaction. I handled difficult situations with both empathy and professionalism by offering supportive solutions that resolved patient concerns through single phone calls. I protected patient confidentiality at all times while following HIPAA rules and worked with healthcare staff to keep records accurate and maintain departmental communication flow

I delivered outstanding customer service through my ability to hear clients thoroughly while fixing their problems right away and keeping precise records of all interactions and business activities. I assist adjusters and examiners to speed up claim processing according to established company guidelines. I built stronger client bonds through direct and reliable communication that provided complete transparency about claim progress. I handled difficult situations with compassion while delivering professional service to customers through detailed explanations that improved their satisfaction levels. I protected patient information according to HIPAA rules while performing precise data entry work and healthcare professional coordination. I handled numerous claims effectively through task organization and detailed work while maintaining high productivity levels.