Naanke Gift Musa Ibrahim

Manage call logs/ messages regarding our services, by providing valuable information and giving feedback where necessary.

Connecting customers to the varieties of care plans available and suggesting the best options that suit their needs.

Remind customers of their appointments by either text or email. Text messages, or calls depending on the customer's preferred choice of contact.

Meet customers service team KPI. Targets and call handing quotas.

Keep records of customer interactions, process customer accounts, and files documents

Responded to phone calls, emails, or chats from policyholders, addressed questions and concerns about health insurance policies, benefits, and claims. Resolving customers complaints, concerns, or problems related to claims, billing, or policy coverages, explaining policy details, including benefits, deductibles, copays, and coverage limitations, to help policyholders make informed decisions while also guiding customers through the claims process, answering questions about the claims status, and resolving claims-related issues. Assisted customers with billing, payments, premium due dates, payment arrangements or billing issues. Documented customers interactions, and maintaining accurate and up-to-date customer information.

• Assisted customers by responding to calls, and emails, regarding various banking products and services. Maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests or concerns related to their accounts, transactions, or banking services, like account openings, closures, or modifications, as well as processing transactions, transfers, payments and issuing refunds. Also promoting and explaining banking products and services, such as credit cards, loan, or investment options etc