Naari Valdez
Austin
Summary
Dynamic professional with extensive experience at Teleperformance, excelling in customer service and team leadership. Proven ability to maintain call metrics and enhance customer satisfaction through effective communication and problem-solving. Skilled in work order generation and mentoring, driving operational success while fostering a positive team environment.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
7
7
years of professional experience
Work History
Dispatcher
Capital Metro
01.2025 - 03.2025
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered calls and planned ride trips for costumers
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Costumer Service Agent
Renewal By Anderson
04.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Recruiter
BC Technologies Staffing
05.2020 - 05.2021
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Team Lead Trainer
Teleperformance
04.2018 - 02.2020
- Mentored junior employees to improve performance customer service.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained and mentored 20+ new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Customer Service Representative
Teleperformance
01.2018 - 04.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Brownsville Learning Academy
4350 Morrison Rd, Brownsville, TX 7852612-2017
Skills
- Maintaining call metrics
- Work order generation
- Navigation support
- Driver communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Dispatcher
Capital Metro
01.2025 - 03.2025
Costumer Service Agent
Renewal By Anderson
04.2023 - 12.2023
Recruiter
BC Technologies Staffing
05.2020 - 05.2021
Team Lead Trainer
Teleperformance
04.2018 - 02.2020
Customer Service Representative
Teleperformance
01.2018 - 04.2018
High School Diploma -
Brownsville Learning Academy
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