Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Naa Shika Jamson Tigah

Philadelphia,PA

Summary

Dynamic professional with extensive experience at Amazon, excelling in safety procedures and customer service. Recognized for exceptional team collaboration and attention to detail, I effectively managed inventory and enhanced operational efficiency. Adept at problem-solving and fostering positive relationships, I am committed to delivering outstanding results in fast-paced environments. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
Philadelphia, NJ
07.2023 - Current
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Operated scanners, computers, and other equipment to track orders.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Concierge

First Impression
Philadelphia, PA
12.2022 - 06.2023
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Ensured safekeeping of packages and deliveries for guests.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Maintained confidentiality of guest information and transactions.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Scheduled conference room and other reservations using proprietary software.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Handled mail and package deliveries, keeping items secure.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Built and maintained productive relationships with employees.

Home Health Aide

Reliance home care Agency
Philadelphia, PA
06.2022 - 12.2022
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped client with medication self-administration.
  • Transported individuals to medical appointments and assisted with errands.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Improved patient outlook and daily living through compassionate care.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Prepared meals and snacks according to prescribed diets.
  • Provided companionship and monitored health condition of clients.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Provided emotional support and companionship to patients.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Customer Service Representative

Family Dollar
Philadelphia, PA
06.2021 - 06.2022
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Intern

Sankofa Freedom Academy Charter School
Philadelphia, PA
06.2021 - 08.2021
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.

Education

Some College (No Degree) - Tourism And Hospitality Management

Community College of Philadelphia
Philadelphia, PA

Skills

  • Customer service
  • Event planning
  • Guest relations
  • Team collaboration
  • Conflict resolution
  • Data entry
  • Time management
  • Attention to detail
  • Safety procedures
  • Equipment operation
  • Cross-docking
  • Inventory organization
  • Materials handling safety training
  • Detail orientation
  • Organizational skills
  • Inventory management
  • Adaptability
  • Active listening
  • Emotional intelligence
  • Problem-solving skills
  • Communication skills

References

References available upon request.

Timeline

Warehouse Worker

Amazon
07.2023 - Current

Concierge

First Impression
12.2022 - 06.2023

Home Health Aide

Reliance home care Agency
06.2022 - 12.2022

Customer Service Representative

Family Dollar
06.2021 - 06.2022

Intern

Sankofa Freedom Academy Charter School
06.2021 - 08.2021

Some College (No Degree) - Tourism And Hospitality Management

Community College of Philadelphia

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Naa Shika Jamson Tigah