NAASIRAH GOODEN
Memphis,TN
Summary
Motivated, ambitious individual with 7 months of experience in retail sales, merchandising, inventory management, and customer service looking to develop more experience and experience in the retail sales field to hone these skills and become more efficient and productive in the industry. Strong customer service skills, ability to work collaboratively in a team environment, and a passion for exceeding sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Citi Trends
06.2021 - 08.2021
- Performed daily opening and closing operations including, but not limited to: counting money, balancing drawers, and organizing supplies
- Worked with the team and used efficient communication skills to achieve daily goals and eventually long-term goals necessary for development
- Greeted customers and answered questions, assisting with needs and finding items
- Labeled, tagged, and sorted merchandise for sale
- Operated the cash register proficiently and efficiently
- Successfully worked under stress to assure customer happiness and delivered excellent customer service with my team during busy times and seasons
- Cleaned the store before opening and after closing every day to ensure adequate sanitation and cleanliness and to keep customers safe during COVID-19
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Busser
Covington Seafood Market and More
03.2016 - 08.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted with bussing tables and cleaning up spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Improved facility cleanliness by consistently maintaining high standards in custodial tasks.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
No Degree - Criminal Justice
Southwest Tennessee Community College
Memphis, TN03.2020
High School Diploma -
Whitehaven High School
Memphis, TN05.2018
Skills
- Merchandising
- Inventory operations
- Restocking inventory
- Organizing merchandise
- Multi-tasking
- Cash register operation
- Customer service
- Microsoft Office
- Windows-based operating systems
- LibreOffice
- Linux-based operating systems
- Problem-solving
- Communication skills
- Interpersonal skills
- Retail merchandising principles
- Shelf management
- Product placement strategies
- Sales techniques
- Cross-selling
- Upselling
- Organizational skills
- Flexibility
- Teamwork
- Physical stamina
- Problem-solving skills
- Multi-tasking strength
- Time management
- Goal oriented
- Teamwork and collaboration
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Store opening and closing
- POS system operation
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Citi Trends
06.2021 - 08.2021
Busser
Covington Seafood Market and More
03.2016 - 08.2016
No Degree - Criminal Justice
Southwest Tennessee Community College
High School Diploma -
Whitehaven High School
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