Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Naasirah Williams

Naasirah Williams

Orlando,FL

Summary

Dynamic and driven professional with a diverse background, recognized for strong work ethic, adaptability, and dedication to exceptional service. Bringing valuable experience and expertise to any team, with a proven ability to thrive in fast-paced environments and a commitment to continuous growth. Seeking an opportunity with an innovative company to pursue personal and professional growth.

Overview

9
9
years of professional experience

Work History

Corporate Travel Coordinator

AmTrav
10.2023 - 04.2024
  • Maintain a high level of travelers satisfaction and loyalty.
  • Make recommendations based on guests interest, budget and level of activity.
  • Arranged flights for corporate travelers, adhering to the specific travel policies set by their respective companies.
  • Secured contracts with corporate entities including Starbucks, Brother & Brother, AIHS, and numerous others.
  • Coordinated with sales department to negotiate travelers pricing of fare or current bundles offering at all airlines.
  • Efficiently modify/created Flight,Car, and hotel itinerary to increase traveler experience.
  • Managed risk during international travel by staying informed about global health advisories, political environments, and other potential hazards.
  • Participate in quarterly meetings and training sessions to stay current with updated company policies and regulations.
  • Supervised executive accounts to maintain the currency of the company's payment method.
  • Authorize or reject traveler itinerary changes upon verifying administrative approval, ensuring adherence to the traveler's employer's policy.
  • Collaborated with internal teams to troubleshoot and deliver timely resolutions.
  • Coordinated private chauffeur services for executives, primarily relying on Blacklane for transportation needs.
  • GDS systems mastered: Sabre, Amadeus & Apollo 6 (Coding)
  • Expense Management Software: such as: Expensify & Concur used for tracking and managing travel expenses for clients.
  • Communication Software: Slack, Microsoft outlook, Microsoft teams, & A2b.


Credentialing Specialist

Health Trust WorkForce Solutions
11.2021 - 08.2023
  • Verify credentials and qualifications of healthcare professionals, including licenses, certifications, education, and training.
  • Conduct background checks and verify work history, references, and professional affiliations.
  • Communicate with healthcare professionals/vendors to collect required documentation and information.
  • Reviewed reports prepared by managers to approve or decline documents for the nurse onboarding process.
  • Collaborate with internal teams, clients, and external vendors to facilitate credentialing process.
  • Monitor status of credentialing applications and address any issues or discrepancies.
  • Maintain confidentiality and adhere to privacy regulations when handling sensitive credentialing information, following company guidelines outlined in the manual.
  • Utilized Avaya phone system to manage incoming calls from recruiters and on-boarders; regarding nurses' credentials.
  • Mastered Cisco Webex and Microsoft Outlook to communicate with internal employees and vendors.
  • Participate in weekly QA evaluations and monthly training sessions to maintain performance at the company's standards and accuracy in work.

Corporate Trainer

Hard Rock Casino & Hotel Corporate Office
02.2019 - 06.2021
  • Design and deliver comprehensive training programs focused on enhancing customer service skills for the hard rock corporate office.
  • Position of trainees: Customer casino representatives, operators, specialists, team leaders, supervisors, and directors.
  • Produced training materials—manuals, presentations, and interactive modules—to boost learning goals and facilitate engaging sessions.
  • Work closely with department managers to devise personalized training strategies.
  • Employ diverse training methods such as role-playing, 1-on-1 coaching, group discussions, and scenario simulations to strengthen learning goals and encourage active engagement.
  • Track trainee progress by recording their metrics in the company's custom template; developed by myself.
  • Maintain accurate records of trainees attendance.
  • Serve as a resource of guidance and support to casino management and staff as needed.
  • Collaborated with the Director of IT to ensure timely creation of all trainee accounts were set up and all necessary equipment ordered; prior to the initial training class.
  • Tools used as a Trainer: Microsoft powerpoint, outlook, excel & P360.
  • (CRM) software: Such as Salesforce, Zendesk, or Microsoft Dynamics,which streamlines customer's interaction and data management.
  • Phone systems (e.g., Avaya, Cisco, Zendesk) for interacting with customers.

Customer Service Operator

Hard Rock Casino & Hotel
06.2018 - 01.2019
  • Assisted in resolving customer inquiries regarding loyalty programs, rewards, and membership benefits.
  • Offering technical support for guests experiencing issues with online booking systems, mobile apps, or other digital platforms.
  • Handling requests for special arrangements or accommodations for birthdays, anniversaries, and other occasions.
  • Providing information and assistance with transportation arrangements, including airport transfers and car rentals.
  • Marketed Hard Rock services, products, and exclusive promotions to stimulate sales expansion.
  • Supplying information about entertainment events, concerts, and shows.
  • Handling inquiries about Hard Rock merchandise, retail stores, and online shopping.
  • Resolving issues or concerns raised by guests regarding their experience at Hard Rock properties, including feedback, complaints, or requests for assistance.
  • Assisting guests with hotel reservations, including booking accommodations and providing information about room availability, rates, and amenities.
  • Managing incoming calls, emails, and messages from customers in a prompt and professional manner.
  • Employed systems such as : LMS, p360, Hotsos, and Cisco to enhance customer service.


Executive Assistant

Wolfgang Puck Chef (Corporate Office)
07.2015 - 08.2017
  • Research, prioritize and follow up on incoming issues and concerns addressed to the Executive, including sensitive or confidential issues.
  • Create presentations and other meeting materials using Microsoft Excel, PowerPoint, and other software.
  • Manage project planning efforts for effective events and activities.
  • Assist with general office administration including: ensuring food and beverage is provided for upcoming executive meetings/events.
  • Draft letters, emails, memos, presentations, and reports.
  • Consulted with the Director of finance to ensure all finalized spending reports is accurate.
  • Handle phone calls, emails, and correspondence, ensuring timely and appropriate responses.
  • Lead / participate in various projects as needed.



Education

Bachelor of Science - Biomedical Sciences

University of Central Florida
Orlando, FL
08.2025

Associate of Science - Biology

Broward College
Fort Lauderdale, FL
06.2020

High School Diploma -

Pembroke Pines Charter High School
Pembroke Pines, FL
05.2015

Skills

  • Attention to Detail
  • Communication Skills
  • Discretion and Confidentiality
  • Proficiency in Software Applications
  • Initiative and Proactivity
  • Problem-Solving
  • Project Management
  • Training and Facilitation
  • Time Management
  • Adaptability

Accomplishments

  • Collaborated with the Director of IT at Hardrock Support Services to develop a Microsoft software template for training classes, enhancing trainees' learning experience.
  • Maintained client relationships at Wolfgang Puck Inc. to optimize executive connections that will drive sales of cookware in major retail outlets like QVC, Home Goods, HSN, and more.


Additional Information

Reference List


Name: Jerry Dortival
Job Title : Director of Customer Service
Company Name : Hard Rock Support Services
Phone Number : 954-327-7625
Relationship : Former Director of Customer Service


Name: Genevieve Wilks
Job Title : Director of Operations
Company Name : Wolf Gang puck
Phone Number : 901-471-0341
Relationship : Former Director of Operations

Timeline

Corporate Travel Coordinator

AmTrav
10.2023 - 04.2024

Credentialing Specialist

Health Trust WorkForce Solutions
11.2021 - 08.2023

Corporate Trainer

Hard Rock Casino & Hotel Corporate Office
02.2019 - 06.2021

Customer Service Operator

Hard Rock Casino & Hotel
06.2018 - 01.2019

Executive Assistant

Wolfgang Puck Chef (Corporate Office)
07.2015 - 08.2017

Bachelor of Science - Biomedical Sciences

University of Central Florida

Associate of Science - Biology

Broward College

High School Diploma -

Pembroke Pines Charter High School

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Naasirah Williams