Naason Martinez
Fairbanks,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Fairbanks, AK
03.2023 - Current
- Provide and maintain security and safety of passengers traveling through all transportation sectors in a courteous and professional manner. This includes the screening of passengers and their luggage for prohibited items and potential security threats.
- Operated various screening equipment and technology to identify potential threats.
- Conducted thorough searches and screenings of passengers, including pat downs and property searches.
- Control terminal entry and exit points.
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Successfully retained and implemented extensive understanding of ALL Standard Operating Procedures (SOP)
- Certifications Include: ATLAS, TBAR, KCM, Checkpoint, Baggage, OSARP, Checkpoint coach, Baggage coach, and OSARP coach
- Collateral Duties: HAZMAT and a member of the Language Access Program (LAP) fluent in both English and Spanish language (Reading, writing and speaking). Passenger Support Specialist . ALTSO (Acting lead experience)
Branch Manager
KeyBank National Association
Fairbanks, AK
02.2021 - 02.2023
- Managed daily operations
- Established objectives for team members and branch.
- Managed two different branches simultaneously for approximately one year
- Ensured compliance with governing regulations
- Recruited, trained, and oversaw multiple employees
- Devised strategies to enhance client retention and acquisition
- Managed difficult situations by offering advice and guidance to clients and team members, resulting in successful resolutions
- Developed and executed tactics to achieve financial objectives and deliver exceptional customer service.
- Managed client transactions such as deposits, withdrawals, loan payments, check cashing, night deposits, etc.
- Ensured accurate balancing and maintenance of cash drawer, ATM machine, and cash vault.
- Addressed and resolved client account inquiries
- Played a role in educating and supporting newly hired staff encompassing bankers, tellers, and managers
- Developed trust and rapport with both consumer and commercial clients.
- Maintained adherence to strict operations and regulations.
- Conducted regular audits on a monthly, quarterly, and annual basis
- Implemented rigorous client identification checks to minimize potential fraud
- Conducted inspections of cash and checks for potential counterfeits
- Achieved and surpassed all performance targets, both quarterly and annually.
- Collaborated effectively with team members to achieve branch objectives
- Educated clients on the significance of credit building and provided guidance in the process
- Engaged in meaningful conversations with consumer and commercial clients, gaining valuable insights into their financial outlook and goals, and providing personalized recommendations to help them achieve those goals.
- Provided investment knowledge and connected clients with relevant investment bankers.
- Examined power of attorney (POA) documents as well as trust and estate accounts.
- Delivered client support for Online Banking services
- Provided notary services
Banker Team Lead
Wells Fargo & Company
Fairbanks, AK
07.2019 - 02.2021
- Processed a variety of standard transactions for clients, such as deposits, withdrawals, loan payments, check cashing, night deposits, etc.
- Balanced and maintained a cash drawer, ATM machine, and cash vault.
- Addressed and resolved client account inquiries efficiently.
- Assisted in the training of new personnel including bankers and tellers.
- Established credibility and rapport with a diverse range of clients, including both consumers and commercial clients.
- Maintained a high level of compliance with company policies and procedures.
- Assisted manager in conducting monthly audits.
- Assumed leadership responsibilities in the absence of management, ensuring normal and efficient operation of the bank floor.
- Ensured protection against fraud through careful examination of client Identification.
- Ensured the security of financial transactions by diligently scrutinizing cash and checks for potential counterfeits.
- Achieved and exceeded goals consistently, both on a quarterly and annual basis.
- Worked collectively with colleagues to meet branch objectives.
- Assisted clients in understanding and enhancing their credit scores.
- Engaged in conversations with consumer and commercial clients to gain insights into their financial outlook and goals, contributing to enhanced understanding and provided strategic recommendations to achieve them.
- Delivered valuable insights to clients regarding investments and established links with appropriate investment bankers.
- Reviewed power of attorney (POA) documents, trust accounts, estate accounts, etc.
- Provided notary services.
Licensed Security Guard
Protac Security
Santa Maria, CA
07.2010 - 01.2019
- Managed night shift operations as a supervisor.
- Managed a unit consisting of up to 30 security personnel.
- Coordinated the allocation of daily tasks, positions, and patrol routes.
- Investigated disturbances and complaints from other patrons.
- Trained team members on proper procedures, use of equipment, etc.
- Trained team members on how to respond in emergency situations (fire drills, active shooter, CODE ADAM, etc.)
- Facilitated conflict resolution, apprehended individuals when necessary, intervened in altercations and effectively handed over situations to law enforcement.
- Facilitated effective communication and coordination with local emergency response personnel.
- Performed regulatory inspections and coordinated investigations pertaining to alleged or suspected security violations, while providing assistance in criminal investigations.
- Patrolled, monitored and safeguarded diverse locations including concerts, fairgrounds, hospitals and law offices.
- Conducted routine inspections of operating equipment/systems, troubleshooting and performed maintenance.
- Engaged in both overt and covert operations, implementing high visibility activities to identify and mitigate security vulnerabilities.
- Performed the task of writing comprehensive daily shift reports and diligently updating the daily logs.
- Assisted in training personnel on operating procedures.
- Exhibited excellent skills in communication and customer service.
- Fostered a culture of teamwork and productivity.
- Trained staff on offering excellent service to patrons irrespective of their age, background, or beliefs.
- Conducted regular security inspections to identify and strengthen potential vulnerabilities.
- Analyzed incident reports in collaboration with senior leadership.
- Contributed input to supervisors on diverse human resources topics including employee performance assessments, promotions, reassignments, and honors.
Health Assistant Nurse
Santa Maria Bonita School District
Santa Maria, CA
01.2015 - 12.2018
- Administered necessary medical care to students experiencing injury or acute illness.
- Implemented personalized health plans for students living with chronic illnesses and disabilities.
- Provided education on healthy habits, covering topics such as nutrition and hygiene, to students and staff.
- Conducted regular screenings to detect health problems in early stages.
- Maintained accurate record-keeping of student vaccinations.
- Maintained updated and precise documentation of students' medical records.
- Implemented measures to ensure the safety of children and school staff by effectively controlling communicable diseases.
- Generated referral documents for pediatricians and other specialists.
- Maintained adherence to national and local health regulations.
- Assisted special education teacher in implementing evidence-based strategies for K-5 students to achieve IEP goals and objectives.
- Participated in conducting student hearing and vision screenings.
- Administered necessary First Aid and performed CPR when required.
- Contacted parents in the event of student illness or injury.
- Conducted necessary home visits to assist families requiring support.
- Collaborated with Child Protective Services (CPS) to ensure appropriate action in relevant cases.
- Counseled and assisted children with mental health care issues, offering guidance and making referrals as necessary.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06-2013
Some College (No Degree) -
University of Alaska Fairbanks
Fairbanks, AKSome College (No Degree) -
Allan Hancock College
Santa Maria, CALanguages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Transportation Security Officer
Department of Homeland Security
03.2023 - Current
Branch Manager
KeyBank National Association
02.2021 - 02.2023
Banker Team Lead
Wells Fargo & Company
07.2019 - 02.2021
Health Assistant Nurse
Santa Maria Bonita School District
01.2015 - 12.2018
Licensed Security Guard
Protac Security
07.2010 - 01.2019
High School Diploma -
Pioneer Valley High School
Some College (No Degree) -
University of Alaska Fairbanks
Some College (No Degree) -
Allan Hancock College
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