Summary
Overview
Work History
Education
Skills
Timeline
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Nabaa Fadhil

Riverview,FL

Summary

Dynamic and results-driven professional with experience, excelling in team collaboration and conflict resolution. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and logistics management. Skilled in medication administration and patient care, committed to delivering high-quality service in fast-paced environments.

Driven Freight Broker Agent with proven success in building and maintaining relationships with carriers, negotiating freight rates, and managing transportation routes. Strengths include solid understanding of logistics coordination, regulatory compliance standards, and exceptional problem-solving abilities. Previous roles led to improved efficiency in transportation processes and cost reduction for companies served.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

10
10
years of professional experience

Work History

Freight Broker Agent

None Yet
03.2023 - Current
  • Checked import and export documentation to determine cargo contents.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Identified areas where improvements could be made in operational efficiency.
  • Advised customers on best practices related to shipping options and timing considerations.

CVS

Pharmacy Tech, CVS
Royal Oak, Michigan
03.2022 - 03.2024
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed routine maintenance and repair.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Updated and maintained databases with current information.

Dispatcher

Lion express logistics
Warren
01.2021 - 03.2023
  • Resolved customer complaints related to service issues or delays.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Arranged for repairs to restore service and schedules.
  • Investigated and resolved customer and vendor issues to retain business.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Ordered supplies or equipment to issue to personnel.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed daily delivery and work schedules to maximize coverage.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Mentored junior team members and managed employee relationships.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Provided timely updates to customers regarding their orders or requests.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Identified locations and needs of callers to accurately send assistance.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Received and dispatched calls for emergency services.
  • Ensured compliance with safety regulations and company policies.
  • Verified driver credentials prior to assigning them a route or task.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Shift Manager

McDonald's
Warren, Michigan
06.2015 - 04.2020
  • Prepared operations data to produce comprehensive reports to management.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Ensured compliance with food safety regulations and quality standards.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Resolved conflicts between employees or customers in a professional manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Identified needs of customers promptly and efficiently.
  • Ensured compliance with health and safety regulations.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Education

Associate Degree in Nursing -

Keiser University
Tampa, FL
12-2025

Associate of Science -

Macomb Community College
Warren, MI
12-2023

Skills

  • Patient care
  • Medication administration
  • Clinical assessment
  • Customer service
  • Medical documentation
  • Load planning
  • Deadline management
  • Documentation management
  • Logistics management
  • Time management
  • Team collaboration
  • Problem solving
  • Care coordination
  • Carrier sourcing
  • Transportation regulations
  • Freight forwarding
  • Documentation review
  • Multitasking
  • Conflict resolution

Timeline

Freight Broker Agent

None Yet
03.2023 - Current

CVS

Pharmacy Tech, CVS
03.2022 - 03.2024

Dispatcher

Lion express logistics
01.2021 - 03.2023

Shift Manager

McDonald's
06.2015 - 04.2020

Associate Degree in Nursing -

Keiser University

Associate of Science -

Macomb Community College

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Nabaa Fadhil