Nabanita Chatterjee Bhattacharjee
Edison
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Great managerial skills and willingness to take on added responsibilities to meet team goals. Collaborative leader with ability to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Real Estate Office Manager
AMIT International, India
01.2009 - 12.2013
- Streamlined office operations by implementing efficient administrative procedures and digital filing systems.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
- Coordinated property showings, scheduling appointments for agents while maintaining organized documentation.
- Spearheaded marketing campaigns with creative content and targeted strategies, increasing the visibility of listed properties.
- Developed strong relationships with clients by maintaining open communication channels and providing regular updates on property status.
- Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.
- Organized training sessions for new hires, ensuring they were equipped with the necessary knowledge to excel in their roles.
- Maintained up-to-date knowledge of local real estate trends and market conditions, sharing insights with team members to inform decision-making processes.
- Oversaw inventory management, tracking property listings and updating relevant databases accurately.
- Increased staff retention rates through effective performance evaluations and constructive feedback sessions.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Organized and updated databases, records and other information resources.
- Entry feeding done in software for auto matching of client requirements with properties available.
Invoice Manager
Tata AIG Group Insurance, India
02.2007 - 10.2008
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Customer Service Representative
HDFC Bank, Kolkata , India
10.2002 - 10.2006
- Attended Incoming calls of bank customers and resolved their queries and enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Commerce - Accountancy (Honors)
JCC Law College
Kolkata, India04.2002
High School Diploma -
Carmel Convent Girl's High School
Kolkata, India03.1999
From Grade 1 To 10th (Board Exam) -
Bidya Bharati Girls High School
Kolkata, India03.1997
Skills
- Team Training
- Great Communication Skills
- Team Building and Leadership
- Adaptability and Flexibility
- Project Management Capabilities
- Analytical thinking abilities
Additional Information
Took intentional pause from work to focus on full time care giving.
Very excited and energized to return to work.
Computer Skills
Word, Excel, Powerpoint and Outlook
Timeline
Real Estate Office Manager
AMIT International, India
01.2009 - 12.2013
Invoice Manager
Tata AIG Group Insurance, India
02.2007 - 10.2008
Customer Service Representative
HDFC Bank, Kolkata , India
10.2002 - 10.2006
Bachelor of Commerce - Accountancy (Honors)
JCC Law College
High School Diploma -
Carmel Convent Girl's High School
From Grade 1 To 10th (Board Exam) -
Bidya Bharati Girls High School
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