Nabanita Guha
Leander,TX
Summary
- Designed and delivered structured training sessions and instructional programs, aligning content with defined learning objectives and organizational standards
- Developed comprehensive educational materials, job aids, and step-by-step guides to support knowledge retention and consistent execution
- Provided one-on-one coaching and real-time support, addressing questions and improving performance outcomes (similar to desk-side shadowing and nesting support)
- Analyzed performance data to identify trends, learning gaps, and root causes; implemented targeted improvements to increase overall effectiveness
- Conducted ongoing assessments to evaluate training effectiveness and adjusted strategies based on measurable outcomes and feedback
- Collaborated with cross-functional stakeholders (administration, support staff, and specialists) to improve processes and align with organizational goals
- Created and maintained clear documentation and procedural guides, ensuring accuracy, consistency, and compliance with standards
- Responded to escalations and resolved complex issues within defined timelines, escalating when necessary
- Managed multiple priorities and deadlines in a fast-paced environment while maintaining high attention to detail
- Maintained strict confidentiality of student records in compliance with privacy regulations (FERPA), demonstrating strong data protection practices
Overview
19
19
years of professional experience
Work History
Learning Expert Teacher
BASIS Independent Schools
Cedar Park, TX
09.2023 - Current
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment promoting student collaboration and critical thinking.
- Assessed student progress through regular evaluations, adjusting teaching strategies as needed.
- Integrated technology into lessons to enhance learning experiences and increase student engagement.
- Organized extracurricular activities to support holistic student development and community involvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Mentored new teachers, providing guidance on best practices and classroom management techniques.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Application Support Engineer
CMC Ltd
INDIA
12.2006 - 01.2011
- Provided technical support for application issues, ensuring minimal downtime and rapid resolution of user queries.
- Collaborated with development teams to troubleshoot software defects and implement effective solutions.
- Conducted system performance analysis, identifying areas for improvement and optimizing application functionality.
- Mentored junior staff in troubleshooting techniques and best practices for application support processes.
- Facilitated training sessions for end-users on new features, enhancing adoption rates across departments.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Participated in product development discussions, providing valuable input on application design and functionality improvements.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Traveled to key account locations to train and provide technical direction for successful completion of product launches.
Education
Master of Science - Computer Technology
University of Burdwan
INDIA12-2006
Bachelor of Science - Physics Honors
University of Calcutta
INDIA06-2003
Skills
- Training Delivery & Facilitation
- Instructional Design & Curriculum Development
- Data Analysis & Performance Tracking
- Process Improvement & SOP Development
- Research & Root Cause Analysis
- Cross-Functional Collaboration
- Technical & Procedural Documentation
- Stakeholder Communication & Support
- Compliance & Confidentiality Practices
- Microsoft Office / Google Workspace
Accomplishments
- Curriculum Implementation - Instructed pupils in reading, language arts, social studies, mathematics, science, art, and physical education using the curriculum established by the Board of Education.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
Languages
English
Professional Working
Interests
- Volunteer Work
- Road Trips
- Reading
Timeline
Learning Expert Teacher
BASIS Independent Schools
09.2023 - Current
Application Support Engineer
CMC Ltd
12.2006 - 01.2011
Master of Science - Computer Technology
University of Burdwan
Bachelor of Science - Physics Honors
University of Calcutta