Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nancy Abbott

Stewartsville,NJ

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

13
13
years of professional experience

Work History

Multi Service Operations Manager - Transportation

Sodexo USA
02.2024 - Current
  • Managed day-to-day visitor passes for Cambridge, MA, and Morristown, NJ sites.
  • Overseeing a large number of emails daily to resolve customer questions.
  • Negotiate contracts with external vendors and service providers, ensuring favorable terms and quality service.
  • Designed and executed orientation training for transportation to be viewed online by Sanofi new hires.
  • Track parking reservations for payroll deductions
  • Manage contractor payments for parking
  • Act as liaison between Sanofi client and third-party vendors

Multi Service Operations Manager

Sodexo Remote Sites
Swiftwater , PA
09.2018 - 02.2024
  • Managed multiple departments: Call Center, Mail Center, Reprographics, Administrative Assistant & Recruiter as well as being the onsite HR representative
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • SME for all COVID-19 protocols
  • Created site newsletter 2020
  • Created new hire on site and virtual orientation
  • Oversee payroll of 90* employees

Operations

Sodexo USA
Bridgewater, NJ
03.2011 - 09.2013
  • Supervised personnel during daily operations.
  • Maintained records of food inventory, supplies, and equipment.
  • Coordinated catering services for special events within the facility.
  • Adhered to company food, safety, quality and sanitation policies.
  • Reconciled daily transactions, balanced cash registers, and deposited earnings at the bank.
  • Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
  • Assisted in planning and executing special events and catering services.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Organized orientation sessions for new hires and provided them with onboarding information.

Education

Associate of Arts - Culinary Arts

Johnson & Wales University
Providence, RI

Skills

  • Team building
  • Organization and Time Management
  • Customer Service
  • Multitasking
  • Computer Skills
  • Calm Under Pressure
  • Supervision and leadership

Accomplishments

  • Spirit of Sodexo Award - Spirit of Progress 2012

Timeline

Multi Service Operations Manager - Transportation

Sodexo USA
02.2024 - Current

Multi Service Operations Manager

Sodexo Remote Sites
09.2018 - 02.2024

Operations

Sodexo USA
03.2011 - 09.2013

Associate of Arts - Culinary Arts

Johnson & Wales University

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Nancy Abbott