Nabeeha Malik

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Managed daily store operations, including opening and closing procedures.
• Oversee shipment processing and ensure timely stocking of inventory.
• Supervise and assist with operational tasks, enhancing team productivity.
• Conduct interviews for potential new hires
• Developed strong working relationships with staff, fostering a positive work environment.

• Documented complete information about examinations, treatment plans, and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
• Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
• Scanned and categorized notes into appropriate patient files.
• Organized patient records into corresponding files, such as insurance or pain history, ensuring accuracy and accessibility.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained accurate filing systems to support business operations

• Executed opening and closing procedures, including register reconciliation and safe counts.
• Organized product placement and inventory management to meet sales goals.
• Provided superior customer service and managed online order fulfillment.
• Coordinated shipments and ensured timely stocking of products.

• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.
• Supported operations as a cashier, waitress, and host during peak times.