Nabeil Shafik
Concord,CA
Summary
Seeking a position where I can utilize my hospitality background while continuing to learn and grow professionally. Successfully interacts with customers enjoying fine wines.
Overview
29
29
years of professional experience
Work History
Wine Associate
Vino Volo
SFO, CA
10.2013 - Current
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Trained service staff on wines, Maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Catering Associate
Barbara Llewellyn Catering
Oakland, CA
09.2011 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Leadership Team Member
Caffetteria Del Duomo
Milan , Italy
06.2006 - 11.2010
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Head Waiter
Restaurant Royal
Milan, Italy
03.2004 - 06.2006
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Assistant Banquet Manager
Pyramisa Hotel
Cairo, Egypt
06.1994 - 05.1997
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw timeliness and quality of food delivery at high-volume events.
Education
PowerPoint/ Excel
DVC
Diablo Velly Collage 2014
Completed Courses in Service, Management And Food -
University Giza, Cairo Egypt
Egypt 06.1997
Skills
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- Flexible Hours
- Team Player
Languages
Arabic
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional
Timeline
Wine Associate
Vino Volo
10.2013 - Current
Catering Associate
Barbara Llewellyn Catering
09.2011 - Current
Leadership Team Member
Caffetteria Del Duomo
06.2006 - 11.2010
Head Waiter
Restaurant Royal
03.2004 - 06.2006
Assistant Banquet Manager
Pyramisa Hotel
06.1994 - 05.1997
PowerPoint/ Excel
DVC
Completed Courses in Service, Management And Food -
University Giza, Cairo Egypt
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