Nabela Fudadin
Summary
A healthcare professional with experience in training and administration in corporate and healthcare setting. Served across multiple industries including medical offices, retail, and logistics. Extensive knowledge in computer training, including knowledge of multiple networking environments and business software packages. Efficient and organized with over five years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Epic, Athena, Excell, Word etc, for patient information management and scheduling. Looking to advance through education and professional experience in the years to come.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Support Coordinator
New York Presbyterian Queens Hospital
08.2024 - Current
- Manage weekly staffing schedule for 60+ Radiologist for MSR/NYP
- Credentialing and re-credentialing process for new and existing MDs
- Scheduling and coordinating inpatient EEGs for Neurodiagnostic testing
- Scheduling and coordinating PFTs
- Obtain procedural protocols
- Coordinate pre-admissions testing and anesthesia for noninvasive procedures
- Inform department heads of procedural stats
- Notify patients of procedural instructions
- Utilize customer service skills to ease patient's concerns and resolve issues
- Collaborating with multiple departments to achieve urgent and thorough patient care
- Obtaining insurance prior authorization for cardiac imaging and noninvasive cardiac procedures, and EEGs
Senior Patient Registrar
New York Presbyterian Medical Group - Cardiology
04.2021 - 08.2024
- Oversaw change management processes, including template creation, insurance verification, and prior authorization, with meticulous documentation
- Assist in conducting interviews of potential candidates for new hires
- Coordinated appointments for multiple doctors and managed check-in/check-out procedures for patients
- Interviewed patients to complete documents and obtain past medical records per physician's request
- Call patients as reminder and confirm appointments prior to date
- Check out patients, collect copayments, make follow-up appointments, and schedule all diagnostic testing and medical consultations with appropriate facilities and professionals
- Improving standards of quality care and implementing new criteria for data management and communication
- Digitization of office and patient materials i.e., files, letters, memos, authorizations, medical records, etc
- Maintaining high level of professionalism, courtesy, and diplomacy when interacting with patients, doctors, administrators, and office personnel
- Directly assist in Endocrinology, Rheumatology, Primary Care and Front desk
- Trained incoming staff as needed
- Assist in obtaining insurance prior authorization for diagnostic imaging, cardiac imaging, and prescription medications.
Patient Access Liaison
New York Presbyterian - Medical Group
09.2019 - 04.2021
- Manages approximately 100 inbound and outbound phone calls, emails in professional and courteous manner, records messages and communicate to appropriate medical staff daily
- Efficiently schedules, confirm, re-schedules, organizes, and cancels appointments for all new and existing patients
- Verifies insurances and updates patient demographics within practice management system
- Investigates resolves and documents patient problems in timely efficient manner
- Maintaining positive customer relations and keeping patients informed
- Assist with lunch coverage and cross-coverage.
- Streamline operations and prioritize task, allowing senior staff to decrease phone call abandonment rate from 60% to 19%
Customer Experience Representative
JB Hunt Transport Services Corporate
01.2017 - 09.2019
- Managed set-up, transport, and overall pick up/delivery of freight to ensure timely access
- Managed approximately 90 incoming calls, emails and faxes per day from customers
- Managed shipments and confirmation correspondence online
- Compiled and reviewed lists of inventories in Excel to address defective goods
- Demonstrated excellent customer relations skills by addressing requests in timely manner
- Streamlined operational processes by minimizing service failure, thereby maximizing freight potential
- Assisted in preparation of rates and quotes for external parties.
Customer Experience Specialist
JB Hunt Transport Services Corporate
01.2016 - 01.2017
- Served as liaison between third party representatives and JB Hunt to ensure trailer pool balance
- Provided customers with shipment advice and follow-up as needed
- Notified distributors, and other related parties of shipment adjustments
- Trained incoming staff as needed.
- Managed approximately 60 incoming calls, emails and faxes per day from customers
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
Office Manager
Carpen's Plumbing and heating Supplies
01.2011 - 01.2016
- Maintenance of office services by organizing operations and procedures, reviewing and approving payroll, controlling correspondence, designing filling systems and monitoring clerical functions
- Managed approximately 90 incoming calls, emails and faxes per day from customers and ensure calls are answered promptly, courteously and effectively
- Handle customer complaints and work to resolve problems with customer and have store's best interest taken into consideration
- Work well with customers as well as associates
- Participate in weekly management and staff meetings
- Ensure proper inventory and merchandising by ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
- Hiring, training, scheduling, reviewing, rewarding and coaching head cashiers and associates.
Education
Master of Business Administration - Healthcare Management
Western Governors University
Salt Lake City, UTBachelor of Science - Public Management
University of Guyana
Berbice Campus, South AmericaSkills
- Proficiency in Epic and Athena
- Excellent organizational and office skills
- Information Collection
- Information documentation
- High-level proficiency with Google drive & Calendar
- High-level proficiency in Microsoft word, Excel & Power Point (Filing, phone etiquette)
- Document management
- Patient confidentiality
Certification
Received Excellence Award December 2021 (For exemplary work in the Application of Ethical Leadership from Western Governors University)
Timeline
Administrative Support Coordinator
New York Presbyterian Queens Hospital
08.2024 - Current
Senior Patient Registrar
New York Presbyterian Medical Group - Cardiology
04.2021 - 08.2024
Patient Access Liaison
New York Presbyterian - Medical Group
09.2019 - 04.2021
Customer Experience Representative
JB Hunt Transport Services Corporate
01.2017 - 09.2019
Customer Experience Specialist
JB Hunt Transport Services Corporate
01.2016 - 01.2017
Office Manager
Carpen's Plumbing and heating Supplies
01.2011 - 01.2016
Bachelor of Science - Public Management
University of Guyana
Master of Business Administration - Healthcare Management
Western Governors University