Nabiil Amin
Columbus,OH
Summary
Experienced IT Support Specialist recognized for outstanding customer service and efficient time management. Successfully provisioned IT equipment for more than 100 associates, facilitating smooth IT operations. Proficient in network troubleshooting and maintenance, ensuring reliable service delivery. Fosters collaboration to improve team dynamics and performance.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal
Columbus, USA
11.2024 - Current
- Executed patrols at AEP Electric facilities, safeguarding personnel, property, and equipment.
- Enforced access control measures to thwart unauthorized breaches.
- Performed routine security checks to ensure adherence to established protocols.
- Managed coordination for RED WHITE BOOM festivities during July 4th celebration in downtown.
IT Support Specialist
Wendy's (via Beacon Hill)
Columbus, OH
04.2025 - 06.2025
- Supported the Return to Office (RTO) initiative by provisioning and configuring IT equipment for 100+ associates, ensuring smooth transitions back to on-site work.
- Reimaged and deployed 150+ HP laptops; resolved hardware/software issues and ensured devices met corporate standards.
- Installed and configured 150+ monitors and related peripherals across office spaces.
- Delivered Tier 1 support via ServiceNow, resolving 10+ tickets daily through remote sessions (Microsoft Teams), desk-side visits, and phone support.
- Diagnosed and resolved connectivity issues, including Wi-Fi and network access problems.
- Partnered with HP support to facilitate hardware repairs and warranty replacements; scheduled appointments and coordinated logistics.
- Managed IT inventory: organized, labeled, and documented assets using Excel-based tracking systems aligned with RTO planning.
- Collaborated with a small team (2 contractors and 2 full-time staff) to complete all technical aspects of the project within tight deadlines.
- Conducted cable inspections, hardware troubleshooting, and equipment exchanges to ensure functionality and user satisfaction.
Retail Sales Associate
PacSun
Columbus, USA
10.2022 - 01.2023
- Assisted customers with product selection and answered inquiries to enhance satisfaction.
- Maintained positive shopping environments by ensuring excellent service quality.
- Executed accurate transaction processing via Point-of-Sale (POS) system, managing cash and credit payments efficiently.
Sales Associate
Kibong Tailor
Columbus, USA
08.2021 - 09.2022
- Conducted consultations on fitting and styling, resulting in improved client satisfaction across various clothing lines.
- Provided tailored recommendations focused on unique needs of over 150 clients.
- Applied comprehensive tailoring knowledge to advocate for custom and premium services.
Education
IT Support - CompTIA A+, Google IT Support Professional
Per Scholas
Columbus, OH02.2025
High School Diploma -
Penn Foster
Scranton, PA02.2023
Skills
- Customer support excellence
- Collaborative teamwork
- Efficient time management
- Critical analysis skills
- Operating system knowledge
- Network performance assessment
- Software implementation management
- Troubleshooting and maintenance of networks
- PC and Mac repair expertise
- Support ticket resolution strategies
- Proficiency in Windows, macOS, iOS, Android platforms
- Virtualization technologies
Languages
- English
- Somali
References
References available upon request.
Timeline
IT Support Specialist
Wendy's (via Beacon Hill)
04.2025 - 06.2025
Security Officer
Allied Universal
11.2024 - Current
Retail Sales Associate
PacSun
10.2022 - 01.2023
Sales Associate
Kibong Tailor
08.2021 - 09.2022
IT Support - CompTIA A+, Google IT Support Professional
Per Scholas
High School Diploma -
Penn Foster
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