Nabil Azizi
Flushing,NY
Summary
Dynamic banking professional with extensive experience at JP Morgan Chase, excelling in customer service and cash management. Proven track record of enhancing client satisfaction and streamlining operations. Adept at team coaching and training, fostering a collaborative environment that drives performance and loyalty. Committed to maintaining compliance and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Banker
JP Morgan Chase
06.2024 - 06.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
Manager
Amc Fresh Meadows
06.2023 - 06.2024
- Increased overall audience satisfaction by implementing effective theater management strategies and maintaining a high-quality entertainment environment.
- Established performance metrics to measure success in achieving theater objectives while monitoring progress toward goals regularly.
- Streamlined daily operations for increased efficiency, overseeing staff scheduling, budget management, and facility maintenance.
- Contributed to revenue growth with strategic marketing initiatives and promotional campaigns that attracted new audiences.
- Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Analyzed inventory data to identify and address stock discrepancies.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Supervisor
Amc Fresh Meadows
10.2022 - 06.2023
- Ensured smooth production transitions with meticulous scheduling and resource allocation for multiple shows.
- Addressed patron concerns promptly and professionally, resulting in high levels of customer satisfaction and repeat attendance.
- Improved operational procedures to maximize staff productivity during peak performance times.
- Cultivated a culture of continuous improvement within the theater staff through ongoing training opportunities and constructive feedback sessions.
- Hired trained, and supervised a team of dedicated theater staff committed to providing excellent customer service.
- Implemented cost-saving measures without compromising quality or customer satisfaction levels.
- Boosted concession revenue by implementing attractive merchandising displays and efficient point-of-sale systems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Leader
Amc Fresh Meadows
10.2021 - 10.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Emergency Room Volunteer
New York Presbyterian Queens
02.2017 - 06.2022
- Collaborated with hospital volunteers in other departments to streamline services for optimal efficiency and effectiveness across all units.
- Aided healthcare professionals by preparing treatment rooms for incoming patients, ensuring seamless transitions during high-traffic periods.
- Demonstrated adaptability when responding to urgent situations or unexpected changes in daily operations within the emergency department setting.
- Acted as a liaison between patients, families, and healthcare providers, fostering an environment of open communication and trust.
- Ensured accurate inventory management of necessary supplies within designated storage areas, allowing quick access during high-pressure situations.
- Maintained strict patient confidentiality in accordance with hospital policies and HIPAA regulations to protect sensitive information.
- Operated medical equipment such as wheelchairs or stretchers when transporting patients throughout the facility safely and efficiently.
Crew Member
Amc Fresh Meadows
06.2021 - 10.2021
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Associate
Seasons Supermarket
11.2018 - 06.2021
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Removed trash, swept, and mopped floors for professional appearance.
- Facilitated positive customer interactions by offering assistance with bagging groceries during peak hours.
- Prepared fresh produce for sale by washing, trimming, and packaging items attractively for display.
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associates In Applied Sciences -
Touro College
New York, NY06.2022
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Consumer banking
- Customer Service-oriented
- Team coaching and training
- Money handling
- Staff management
- ATM balancing
Timeline
Banker
JP Morgan Chase
06.2024 - 06.2025
Manager
Amc Fresh Meadows
06.2023 - 06.2024
Supervisor
Amc Fresh Meadows
10.2022 - 06.2023
Team Leader
Amc Fresh Meadows
10.2021 - 10.2022
Crew Member
Amc Fresh Meadows
06.2021 - 10.2021
Associate
Seasons Supermarket
11.2018 - 06.2021
Emergency Room Volunteer
New York Presbyterian Queens
02.2017 - 06.2022
Associates In Applied Sciences -
Touro College
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