Nabil Elhajjaji
Monroe,NC
Summary
After graduating high school I went into management at my job while also attending CPCC. I love to travel the world and make new connections. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated cliental expertise, including competitive offerings, pricing and strong marketing positioning.
Overview
5
5
years of professional experience
Work History
Manager
Big Red's Bed & Biscuit
08.2020 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased brand awareness by developing and implementing effective social media strategies.
Restaurant Employee
Mia Famiglia Restaurante And Pizzeria
12.2018 - 08.2020
- Increased overall revenue with effective promotional strategies for special occasions and themed nights.
- Facilitated seamless communication between front-of-house and back-of-house teams to ensure smooth operations on a daily basis.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Efficiently managed reservations system to maximize table turnover while minimizing wait times for guests.
- Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor.
- Provided excellent conflict resolution when addressing customer complaints or concerns, leading to repeat patronage from satisfied guests.
- Processed customer payments and balanced cash drawers.
- Boosted guest return rate by cultivating lasting relationships through friendly, professional interactions.
Education
Associate of Arts - Business Education
Central Piedmont Community College
Charlotte, NC05.2024
Skills
- Computer Skills
- Human Resources Management
- Project Planning
- Time Management
- Verbal and written communication
- Staff Management
- Policy Implementation
- Sales management
- Customer Service
- Administration and Reporting
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
Timeline
Manager
Big Red's Bed & Biscuit
08.2020 - Current
Restaurant Employee
Mia Famiglia Restaurante And Pizzeria
12.2018 - 08.2020
Associate of Arts - Business Education
Central Piedmont Community College
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